We were Married Feb 1, 2012, Honestly I had the same experience you had. That said Planning the big day can be done onsite fairly smoothly, its the little extras that will be difficult, I tried to pay our bills in advance and in the end we paid it the night before the wedding as it was not organized prior to that. The tours are fairly simple to book, if you are using your resort credits, if you are planning off site adventures it is very easy to book them through other operators. I booked my xcaret/xplor/xel-ha through the booking online with xcaret, it gives you a discount and is the same product you can purchase at the resort. Duende Tours handled all of our adventure bookings and did an incredible job, Sky dive playa you can book without the resort and I was incredibly pleased. As for the wedding planning, honestly the resort is in chaos, the wedding coordinators really do the best they can, but when you are dealing with chaos it can breed chaos, I know a ton of people on here have said that their experiences were great, mine was not as perfect, but I can say if you are really really worried, the best thing i did for my wedding was prearrange the planning with Yamine De Lamora she is a wedding planner that I found on here, and the resort will charge you a fee to bring her in, but she will go way above and beyond to make your day perfect. The decor I handled through the company the resort suggests Ysenia, again she did a wonderful job. I wanted something very different, Petals in the shape of the sun and a palm frond walkway. The petals were not possible on our big day as the weather was not cooperative, and I made some incredible beaded chair decor that she painstakingly put on in the rain. So there are ways to make your day incredible. The things that went wrong were the things that Aventura had control over but you can make sure they don't happen. Get everything doubled checked and on paper in your meeting prior to the wedding, that means its on a calendar and I highly so very highly recommend La Hacienda for your dinner the service and meals were incredible.
When your day comes, the good the bad and the ugly won't matter. You will have the people you love with you in paradise, and you will be celebrating your love, no matter what happens it will be amazing!
Originally Posted by KZade
Yes, Yesenia is awesome! She has helped us so much and is so quick to reply. It's just the WC won't reply to any questions and I hate to take up Yesenia's time (since I'm sure she has her own work).
You would think since they do have so many weddings going thru their office it would be no problem to move us along the path timely. I mean 38 days and nothing done, thats a little too close. It would be nice for the WC to at least send us the contract so we can pay for our wedding services and make sure we are booked for our wedding...