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EDR Icing on cake


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#21 shannon

shannon
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    Posted 18 April 2008 - 12:17 PM

    I am so sorry you have had such a rough time.... It's such a shame. I honestly am 100% satisfied with Valeria and my "wedding planning" at EDR- but this forum has shown me that, unfortunately, other brides haven't had the same experiences. It seems as if Monica isn't as consistent or easy to deal with as Valeria has been, and the new policies that are affecting new brides are out of control...
    I just wish other brides could have had the experience I have had---- it is hard to recommend a bride to the resort, when you aren't sure they will have the same experience. I wish you had the opportunity to work with Valeria and I just wish Karisma would not stoop so slow as to try and enforce these new insane policies to new brides.
    I am so sorry!- Please keep us updated!!

    #22 Nrvsbride

    Nrvsbride
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      Posted 18 April 2008 - 12:23 PM

      I'm sorry that they are doing this to you, I would be super frustrated! And please vent away, that is what we are all here for. I'm so glad your guests and your TA have been so accomodating. It really sucks when your being screwed and people don't support you.

      I just don't get EDR, don't they realize how much business they are losing? I agree with Alyssa, I wouldn't even go on vacation there b/c of what they do to other people.

      #23 A10CalGal

      A10CalGal
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        Posted 18 April 2008 - 01:28 PM

        What a bunch of crap! Fight the power! I totally agree with posting your ass off about this - it is shady business practices with the sole intention ripping people off. The only way it will ever change is that they hear an earful about it from all directions...and it affects their bottom line.

        #24 KirstenRN6

        KirstenRN6
        • Jr. Member
        • 220 posts

          Posted 18 April 2008 - 09:40 PM

          Like Shannon, I too have been working with Valeria for my wedding at EDR in December. My other WC, Sandra, had to leave because of a family emergency. Valeria has been amazing! She responds very quickly and seems to be very patient with my many questions. I did have a little "bump" in the road dealing with the outside photographer issue. However, I did inquire about it shortly after we booked our date and had saved emails with their "old" policy. So it has been confirmed to me that I will only have to pay the $500 fee (although $500 is no pocket change for me!). So far, I have had a great experience. It does make me sad to see so many other brides having so much trouble with them. But I am glad that you all are speaking out..........that's the only way these policies might change.
          Good luck with changing resort..........how frustrating!

          #25 Hartyt509

          Hartyt509
          • Sr. Member
          • 2,262 posts

            Posted 19 April 2008 - 04:55 AM

            I'd tell them to poke off, if your guests are happy to pay the cost of change do it, its not gonna get any better and you are probably gonna get even more frustrated




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