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Essential0929

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Posts posted by Essential0929


  1. Thanks. The Weddings department came around and I only have to pay the day passes. I definitely would have moved my wedding had it turned out otherwise.

    Originally Posted by Bojanglesgirl View Post

    This has to be the most rediciulous thing that I have ever read!  It's also NOT the first time I've heard of this coming from Moon Palace.  How do they think this is good business? 

     

    They can change things whenever they want but they take weeks to months to get back to you!

     

    Essential0929 I really hope that work something out with you since you have a contract on file. 

     

    mrsjdh2b would you mind sharing janina's contact info, since Lisa won't contact me back I'd love to have someone else to try to speak with!
     



     


  2. Thanks. I sent one last email yesterday and Lucy got back to me today. I only have to pay the day passes. Yay!!!

    Originally Posted by mrsjdh2b View Post

    Start calling.....I realize they are busy but it's a little frustrating when you send emails and it's taking a week or longer to hear back. I'm calling Janina this week. She wants the contract back by the 8th however she hasn't answered my email from last week. (We are changing our ceremony from civil to symbolic. It saves about $600 and we don't have to do blood test here. So we have decided to go to the JP the day before we leave and just not tell anyone.) So I asked her if we needed to sign a different contract and no answer. I'll be calling this afternoon.
     



     



     

  3. Ladies I need some advice. Last week the head of the weddings department emailed me stating that I would have to pay a $300 outside vendor fee for two vendors (photographer and DJ) after they made an exception for one. I emailed her back stating that my Miami Coordinator never informed me of this policy, even after she had ample time and opportunities to do so. I also forwarded an email from my Miami Coordinator that states I would only have to purchase a day pass for the photographer; leaving only the DJ subject to the policy. I have emailed Lucy in the Weddings department now three additional times and have yet to hear back from her and am getting the feeling that she is ignoring me. What should I do????

  4. I am using them, and so far we have not had any major issues. I know that there are negative reviews on this site, but I think everyone has a different experience. There were things that my FI and I were unsure of in the beginning, but we have forged ahead without problems. BTW, we only use them as travel agents, not wedding specialists. I hope this helps.

  5. I'm getting married at the Cancun Palace on April 28, 2012. There are a few of us hanging around the site, like Merrylee said in the Moon Palace threads. Perhaps if enough of us band together, we can start our own thread. Whereyaheaded has posted pictures and her mother has posted a review of her recent wedding, so she may be a good resource to begin with.

     

    Keep in touch!

  6. I'm so sorry this is happening to you. I get the sense that one of MOH will be doing very similar things. I agree with Merrylee, that you can find another role for her in your wedding. As hard as it is to hear, everyone is in your life for a reason and a season and hers may be coming to an end. Please do not let this bad apple ruin your wedding experience.

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