I had my wedding at the chapel in February of this year and the reception at the JW Marriott. I also had Diana who was very rude. My wedding coordinator, Andrea, who I was dealing with over the phone scheduled a meeting with Diana and didn't bother to tell me. When I was in Cancun, I got a message on my cell phone from Diana who said I was late for my meeting with her. I didn't even know who she was. I ran over to the Gran Caribe and apologized and told her I didn't know about this meeting. She looked at me as if she didn't believe me and them made some comment to me as if she had caught me in my lie. Very unprofessional. Gran Caribe also tried charging me $350 each for the videographer and photographer when I was told they qualified as one outside vendor together. They also tried charging me for the flower vendor because I changed the types of flowers I wanted but still used their vendor. I straightened most of this with them afterwards but still over paid $200. The JW Marriott however was wonderful. My wedding coordinator, Francisco, was very accomodating and professional. I loved the chapel at Gran Caribe but did not love putting up with Diana and Andrea.
FYI, the JW Marriott also have a chapel if anyone is interested.