I deal with Shavon on almost a daily basis....I have to say she is a great lady!! She helped me out of a crisis today. I'll try to shorten the story because all this happened today and I'm still frazzled about it....
I had a bride order her flowers only 3 weeks before her date. I finished the set and it was gorgeous. I hadn't heard back from them from the approval photos I sent and it was cutting close to their date, so last Friday I sent the flowers with Purolator. I told them they NEED to be there BY THURSDAY because her wedding was on Saturday. They were going to Florida. So they charged me for express shipping and promised me they would be there on the 7th (Wednesday). I was confident with that considering I nailed it into them 4 or 5 times how important it was, etc, etc.
I got an email today from the planner that the flowers hadn't arrived yet. I called Purolator and they said that the people at the depot where I sent the flowers from.....sent it REGULAR GROUND and the shipment wouldn't be there until the 13th. I think I blew a vein in my head I was so shocked and angry. I demanded something be done. The lady on the phone told me that in all the 5 years she's been at Purolator, she has never once seen them do anything like pull over the truck and grab the package and throw it on the plane. I told her to hold her hat because she might just see it yet!! So we traced the package and it was in Nebraska this morning. Purolator called me back to tell me they couldn't do anything about it. I think there's only so much yelling and eventually you realize it doesn't get you anywhere.
So the bride's planner was also on the phone with them. In the meantime, I'm definitely NOT having one of my brides without flowers on her wedding day!!! I remembered that the florist I chat back and forth through email with and share secrets with was in Florida as well. SHAVON!!! I figured I might as well give it a shot. She's been nothing but help with me in the last few weeks. Sure enough, withing 2 hours Shavon has emailed me a picture of what she was able to do with what she had on hand. Although it wasn't exactly what the bride ordered from me, it was damn good!!
Shavon was amazing and so calm and helped us out. The planner said she still wanted to see if my shipment came, but I told Shavon to go ahead and ship the flowers to her at my expense because I couldn't bare thinking of her not having flowers at all. So if mine show up, great....if not, she has a backup. Shavon has finished the flowers already and has them ready to go. She's only an hour and a half away from my bride. I'm amazed at how kind she was today. Not something you get from some vendors....but that lady is an angel!!! I can't say enough kind words!!!
So as a side note, PLEASE ladies, if you are ordering flowers online, ESPECIALLY out of country, allow alot of time!!! It's never too early to order. Although neither the bride or myself were at fault, you never know when someone else along the way will screw something up (like the shipping company!!). I'll keep you updated about how things pan out...I'm just sick to my stomach over the whole thing!