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Unhappy With Wedding Photographer


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#1 JamaicaNicole

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  • Wedding Date:July 4, 2016
  • Wedding Location:Montego Bay, Jamaica (Secrets)
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Posted 10 July 2016 - 06:09 AM

We just got married in Jamaica and I haven't received the pictures yet but I am unhappy with the photographer. The first thing that annoyed me is that I was expecting to get the main photographer for the company. It was a week before the wedding and I hadn't had any communication confirming anything so I reached out, only to find they would be sending one of his employees. I expressed my concern since when I booked he said it would most likely be him shooting he reassured me everything would be fine though.

On the wedding day I had no communication from the photographer which would have been nice because I had to confirm with my wedding planner she even showed up. We really wanted sunset photos and there is such a small time frame to get them, our photographers external flash stopped working during this and she was messing with it for at least 15-20 minutes. At that time my husband and I started taking pictures with our phone as to not miss the sunset completely. While my dad ran back to the reception to get his camera. After that she sat down on a bench for another 20 minutes trying to figure out her external flash. For all the money you pay them shouldn't they have a back up. Not to mention we will never be able to get the perfect sunset picture because the moment was missed.

This is not a huge deal but then my photographer ended up dancing with my guests on not one but at least 3 songs. I am paying them they should be capturing these moments not dancing

I have not received the pictures yet and they might have turned out great so I am waiting to say anything to the photographer who owns the company until then but I just had to vent my frustration.

#2 DreamArtPhotography

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    Posted 11 July 2016 - 10:27 AM

    @JamaicaNicole Oh no! such a shame of the sunset experience, Secrets Montego Bay is a really nice resort chain, perhaps they would be available to help you.

     

    We also shoot in Jamaica if you need something we will be glad to help you

     

     

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    #3 kcole123

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    • Wedding Date:April 17, 2015
    • Wedding Location:Melia Caribe
    • LocationPunta Cana, Dominican

    Posted 11 July 2016 - 07:43 PM

    @JamaicaNicole

     

    That is horrible girl. I totally understand your frustrations though and wanting to get it all out. I didn't have any bad experiences with my photographer (got married in DR in April 17, 2015) which I am thankful for because the pictures were so important to me. Don't stress over it yet though. Good idea until waiting until you get the pictures back. Make sure to show some of them when you get them Would love to see them regardless.


    Oh and I am learning photography now myself since like a little over a year ago. So hearing this stories helps me learn from others mistakes that's for sure. 

     

    Chin up girl.


    Kristy and Nathan

    Melia Caribe Tropical

    April 17, 2015


    #4 dreamweddings

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      Posted 12 July 2016 - 03:33 PM

      We just got married in Jamaica and I haven't received the pictures yet but I am unhappy with the photographer. The first thing that annoyed me is that I was expecting to get the main photographer for the company. It was a week before the wedding and I hadn't had any communication confirming anything so I reached out, only to find they would be sending one of his employees. I expressed my concern since when I booked he said it would most likely be him shooting he reassured me everything would be fine though.

      On the wedding day I had no communication from the photographer which would have been nice because I had to confirm with my wedding planner she even showed up. We really wanted sunset photos and there is such a small time frame to get them, our photographers external flash stopped working during this and she was messing with it for at least 15-20 minutes. At that time my husband and I started taking pictures with our phone as to not miss the sunset completely. While my dad ran back to the reception to get his camera. After that she sat down on a bench for another 20 minutes trying to figure out her external flash. For all the money you pay them shouldn't they have a back up. Not to mention we will never be able to get the perfect sunset picture because the moment was missed.

      This is not a huge deal but then my photographer ended up dancing with my guests on not one but at least 3 songs. I am paying them they should be capturing these moments not dancing

      I have not received the pictures yet and they might have turned out great so I am waiting to say anything to the photographer who owns the company until then but I just had to vent my frustration.

      @kcole123 I would definitely make sure the know about your frustration, so their next client doesnt experience this.  Once you have your photo please do come back and share with us. 


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      #5 margretAA

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        Posted 31 August 2016 - 11:32 PM

        This is a really bad experience for you. In such memorable events, every arrangement should be in line. During my wedding, I also faced photographer problem. But this problem was sorted out when we booked our wedding function at all  inclusive wedding venue.


        Edited by margretAA, 31 August 2016 - 11:34 PM.


        #6 Moments That Matter

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          Posted 02 September 2016 - 07:27 AM

          Thanks for sharing your experience, JamaicaNicole - it's sure to help others decide how to proceed when hiring a photographer.

           

          It's also good to hear about your patience and waiting to see the photos before making a final judgement. We wish you all the best, and that the images you receive are stunningly beautiful!!!

           

          Enjoy your amazing life journey ahead, and kick up your heels, cheers!!! Moments That Matter Photography team :)

           

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          #7 Chris2017

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            Posted 17 October 2016 - 06:16 AM

            oh no! pictures are very important! i hope the pictures turn out good despite the setbacks....



            #8 rodriguezsmith

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              Posted 02 November 2016 - 11:08 PM

              It's really bad! 

               

              For any events in the future, Start looking for a booth rental company in advance, because during the wedding season good companies are usually high in demand. Budget flexibility is also important because it is very difficult to find a reliable, service provider at lower cost.



              #9 JasminMattPhoto

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                Posted 08 November 2016 - 07:17 AM

                @JamaicaNicole sorry to hear about your frustrating situation. Our fingers are crossed that your wedding photos are beautiful and exactly what you're hoping for. <3

                 

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