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Moon Palace- 2014


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#181 Sloany

Sloany
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  • Wedding Location:MOON PALACE GOLF & SPA RESORT
  • LocationTUCAN GAZEBO

Posted 29 August 2013 - 06:08 AM

Sorry to hear, but if I were you I would go over my contract for the room block and if it doesn't specify in there then your fight is going to be a winner. If the contract only says 75 room nights just keep fighting it. I would no give them a damn cent for set up and I will request all my free events to be honored. SMH. Also, try to get in contact with their wedding director, she is very reasonable. I also know that she checks this thread often so keep fighting.  They can now say whatever they want, if it is not in written they is just what they are saying, vs. what is stated in your contract. 



#182 MrsTobeD

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    Posted 29 August 2013 - 06:17 AM

    My TA gave me a contract that I had to return with my deposit to block the rooms, your TA didn't provide anything in written at all and you just give them the money?     
    Originally Posted by Sloany 

    Aw thanks for your support. To tell you the truth I haven't actually seen a contract as such. This was just on email from my travel agent. Looks like they may be going to give me it.......will keep you posted. Thanks. T x


    #183 Sloany

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    • Wedding Location:MOON PALACE GOLF & SPA RESORT
    • LocationTUCAN GAZEBO

    Posted 29 August 2013 - 07:07 AM

    [quote name="MrsTobeD" url="/t/83792/moon-palace-2014/180#post_1943828"]My TA gave me a contract that I had to return with my deposit to block the rooms, your TA didn't provide anything in written at all and you just give them the money?      No I didn't just give anyone money :-) Not that silly:-) Hopefully getting things sorted in my favour. Thanks

    #184 MrsTobeD

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      Posted 29 August 2013 - 07:36 AM

      just keep fighting. 

      Originally Posted by Sloany 

      Quote:
      Originally Posted by MrsTobeD 

      My TA gave me a contract that I had to return with my deposit to block the rooms, your TA didn't provide anything in written at all and you just give them the money? 
       
       
      No I didn't just give anyone money :-) Not that silly:-) Hopefully getting things sorted in my favour. Thanks


      #185 Sloany

      Sloany
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      • Wedding Location:MOON PALACE GOLF & SPA RESORT
      • LocationTUCAN GAZEBO

      Posted 29 August 2013 - 07:46 AM

      Thanks. I will. When are you getting married? T x

      #186 MrsTobeD

      MrsTobeD
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        Posted 29 August 2013 - 07:50 AM

        August 22  

         

         

        Originally Posted by Sloany 

        Thanks. I will. When are you getting married? T x


        #187 MrsPeele2B

        MrsPeele2B
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          Posted 29 August 2013 - 10:48 AM

          I have to say that, that is very nerve wrecking. I just reserved my date on Monday and the TA stated that she was sending the paperwork over this week. I haven't received the paperwork and while I've very excited I know that if I don't put my deposit down then I won't have my rooms reserved. I am concerned because I am certainly banking on those free unlimited private events. 

           

          What should we be looking for in our contracts? I'm so early and new in the wedding planning process I'm unsure about the things that I should be requesting for my contract. 



          #188 deinasm

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            Posted 29 August 2013 - 10:56 AM

            Hi everyone, this is my first post and I am loving all the information about the Palace Resorts that I am reading on here, very helpful!! We aren't actually getting married until Feb 2015, but I have been in contact with our wedding coordinator and just got our group room pricing and I feel like it is outrageous. I have seen other brides complain about it but this is the highest I have seen yet. They are quoting me $250/person/day for a double occupancy room. She quoted my sister's family of 5 (2 adults/3 kids) $836/night.  Is this what you all are being quoted as well? I would love to see what other brides have contracted for their group rates. If this is the going rate then I will stop complaining, but I just don't think so. I know it is top shelf liquor and all the food we can drink but I still feel like this is a very high per person rate. Please help with what you all are agreeing to pay, maybe I am just on my own here? Thank you for your help!



            #189 deinasm

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              Posted 29 August 2013 - 11:01 AM

              I was recently told by my WC that to get the free events there had to be a minimum of 20 people, there was no maximum, only a minimum of 20. Hopefully you can fight them on it and win, good luck!



              #190 MrsTobeD

              MrsTobeD
              • Jr. Member
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                Posted 29 August 2013 - 11:03 AM

                My agreement is 5 pages long, it specifies dates of room block, prices, # of rooms, timeline for room release, charges in % for rooms released after certain date assigned by the resort. rules to abide by with resorts and travel agent, their responsibility with me and my group, and my responsibilities toward them, it also clearly specifies about the free events with 75 room nights - which is basically everything that is stated at the palace website. I does not say anywhere anything about any number of people. 

                 

                It specify about the resort dollars, check in/ out time. It also says that the rooms need to be booked using my agent and my group code for rooms to count towards my total. 

                 

                But now that is my TA agreement, not sure what others do, I am pretty sure all people getting into a contract with a resort an agreement (contract) is a MUST. 

                 

                 

                Originally Posted by MrsPeele2B 

                I have to say that, that is very nerve wrecking. I just reserved my date on Monday and the TA stated that she was sending the paperwork over this week. I haven't received the paperwork and while I've very excited I know that if I don't put my deposit down then I won't have my rooms reserved. I am concerned because I am certainly banking on those free unlimited private events. 

                 

                What should we be looking for in our contracts? I'm so early and new in the wedding planning process I'm unsure about the things that I should be requesting for my contract. 






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