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Sheraton Rant

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#11 StephanieMN

  • Sr. Member
  • 1,798 posts

    Posted 21 September 2007 - 09:18 AM

    That seems a little too sneaky. I agree that is should be checked into and barter with them like they seem to be doing with you .

    #12 Jtds2713

    • Member
    • 714 posts

      Posted 21 September 2007 - 09:50 AM

      Hi Fogdog,

      We have the same wedding date! So many of us (about 4) here at BDW are getting married on that day! I was supposed to get married at the Sheraton and I was going to have the reception at De Cortez. I found it difficult working with them.

      They should have been upfront about this right from the start. Did they know from the beginning that they are closing the restaurant? Didn't you sign a contract? They should have told you the price for what is considered a restaurant buyout right from the start. Not now when your wedding is almost here.

      We are getting married at Sunset da Mona Lisa and to have the Salon to ourselves, we are paying a minimum consumption fee. REgardless of the number of guests we have to pay the fee to have the Salon private. And they told us this from the beginning and it was stated in the contract.

      For future brides, I highly highly recommend Sunset da Mona Lisa! Their sales manager Emma is so professional, so nice and so easy to deal with. She was the reason we decided to go with Sunset da Mona Lisa. I agree with all of the above, your wedding coordinator should be on top of this too.

      #13 fogdog

      • Jr. Member
      • 170 posts

        Posted 21 September 2007 - 07:16 PM

        Great news!
        I heard from the Sheraton today that they will honor the menu prices they sent over. This makes a huge difference to me and how I am feeling about them and I am so happy they took my dissatisfaction seriously. I'm not sure exactly how it happened bc I never called them and I didn't ask my WC to (as I was still mulling it over) but she just sent the email out of the blue today.
        I've found them difficult in some areas so far, but this says to me they actually care and were concerned about me being mad and so I'm hopeful that it will get better!
        happy friday to me!
        Bridget and Brian
        Los Cabos 11/17/07

        #14 Jtds2713

        • Member
        • 714 posts

          Posted 21 September 2007 - 07:24 PM

          That is wonderful news Bridget! May you have a beautiful wedding. Sheraton is a beautiful property.

          My fiance and I will actually be there on November 17 to take pictures at the Sheraton ( we booked it for one night to take pictures) so I might even see you!

          #15 TammyB

          • Sr. Member
          • 10,630 posts

            Posted 21 September 2007 - 07:27 PM

            Great news, the manager at the DeCortez is actually really nice and the wait staff is great. Also the food is AWESOME... I'm glad it worked out for you, it's a great location..

            #16 pacificsound

            • Newbie
            • 3 posts

              Posted 23 September 2007 - 03:16 PM

              Originally Posted by fogdog View Post
              Thank you! That's exactly how I feel about it!
              De Cortez has two different areas, the patio outside, and the restaurant inside, may be you can negotiate instead of closing the entire restaurant and charge you and extra fee, just have the outside location for you, and keep the regular service inside, in this case I don´t see the point of charge you more.
              Talk to Irma
              Good luck

              #17 Spazz

              • VIP Member
              • 10,482 posts

                Posted 24 September 2007 - 08:20 AM

                I'm glad it all worked out for you! Great news!!!

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