I feel for you...
I used Happily EVER After Events INC for my daughter's welcoming party. Anneliese Banninger, the owner did not deliver half of the items that were agreed upon in writing and promised. We were promised her whole vintage collection for the decore of the event, half of the items did not make it to the event.
Just to name a few other issues, she was two and a half hours late. She did not deliver our 60 chairs and tables! Our guests had to sit on park benches, which we, the clients, had to move! In fact we were moving and decorating much faster than her and her team, which was supposed to be 6 people but was only 2 people walking casually around the venue and with no sense of urgency.
Her service is unreliable and she is dishonest. She lied to my family and to our event planner when asked about the rest of the stuff. She embarrassed us in front of our guests. We asked her not to post any images from our event on her facebook page as this is false advertisement to the actual services she offers, which are not much. She does not have our permission to post images from our event to promote her faulty business. Her, posting these images against our wishes- exemplifies her level of unprofessionalism and inconsideration to her client's wishes.
She did not even apologize to the inconveniences and stress she caused us.
Let this be a warning to all her prospective clients.
I have all documentations to support this complaint. I've also filed a complaint to the BBB.
Here is a copy of the email that was sent to her:
I am disappointed and embarrassed at the level of service - or lack of- that you and your team provided. The fact that you have not called or emailed or made any attempt to apologize or offer some kind of compensation to Niven and her husband for the events that took place for their first born's special day on June 15 proves to me how unprofessional and unreliable your company is. With that being said, please do not consider posting any of the pictures you were taking on Saturday to your Facebook page. Should we see any of these images being shared on your Facebook page, be assured that we will comment with nothing by truthful comments regarding the "service" that you provided, and I am sure this is not something you want to use to promote your business.
I would like to point out to you exactly what I am referring to so you understand the stress that you caused on Saturday. To begin with, when you first met with Niven and myself, you were quick and aggressive to push us to pay a deposit in order to ensure that the items we wanted to rent from your collection were secured and unavailable to anyone else except our event. Needless to say this did not happen. We specifically made arrangements (based on your schedule and your requested time) to come to the show room and identify every single item that we wanted to be at the event the following day. The only item that you mentioned was unavailable was the 6 Barrels. This was not our original agreement however, you offered no solution other than providing extra tables to replace the barrels and planks. Once again, this did not happen. You actually brought FEWER tables than what was originally discussed and was included on the invoice that you developed.
After spending over an hour and a half with you going through all the expectations for the following day's set-up, you somehow managed to forget or make unavailable half the items that were requested. To name a few, "Lots" of mason jars, serving platters, galvanized buckets, harvest tables, pedestal tables, mason jar beverage container (which I know you went running to replace the morning of the event), chalk boards, outdoor benches, vintage sofa, drapes for front entrance (you hung one tiny drape in the front), vintage silver pitchers, wooden bushels, vintage suitcases, charger tree stumps, lanterns, side tables, and of course the mysterious 60 chairs that are yet to be found with your driver. I did not appreciate you lying right to my face over and over again when I was asking for an update. First they were on the way, then they were stuck in traffic, then you were going to check on them, then the driver disappeared....I am not oblivious to the royal run around you were orchestrating.
From one event planner to another, I still can't figure out how you left me hanging like that with no response until I asked, no update until I texted (because clearly you continuously ignored all my calls), and offered absolutely no solution or replacement for the items that you could not deliver on. We had to wait until half way through the event to realize that these mystery chairs were not arriving. I then had to ask the HOSTS of the event to help me move picnic tables in order to accommodate their guests who were left standing for over an hour because you continuously ensured that the chairs were "on the way" and that you would give us an "update". Had this event not been in a park where picnic tables were available, I have no idea what could have been done!
Finally, the excuses that you gave for being late for the set-up were absolutely ridiculous. After ignoring my calls from 9:30am - 10:15am, you told me that your truck broke down and that you had another one on the way. If this was true (which I am quite certain was not), why would you not call me earlier to advise me of the 2 hour delay. When your first driver finally arrived, he said that he was Late due to traffic. Your daughter said the delivery was late because it took you a long time to load the car in the morning....if you are trying to lie to a client, you should at least attempt to have your stories straight. In regards to the "team" of people that were supposed to be coming for set up.....there was only TWO of you and while I ran to get things done, your team was walking on egg shells and showed no sense of urgency in getting the space set up. The way the on site team behaved was unprofessional. I didn't appreciate your daughter texting away while we are rushing during crunch time, and I definitely did not appreciate her attitude in making light of the entire situation. Set up continued well into the start of the event and not once did you apologize for the inconvenience to Niven and her husband. The most insulting part is when you came to gather all your items and did not say one word to us.
We would never use or suggest your services to anyone and would never want to promote such a chaotic business.
With all this being said, I would like to let you know that regardless of YOUR failures, I feel that we were able to find solutions and alternatives to make the event a special one for Baby Leena. I would hate to see all Niven's hard work and planning come to a halt due to a careless and inconsiderate red flag supplier such as yourself.
I would also like to remind your NOT to post any pictures from the event on any promotional material. I don't think I have to tell you how influential and powerful word of mouth and social media can be.