Wow. I was thinking of renting from this company. Now I will not. The reviews I've seen online are bad enough, but honestly, even worse is the lack of professionalism in the vendor's response to your post. She claims they were professional the whole time, but a professional does not say of a customer, "This bride had many vendors walk out on her due to her treatment of others and constant demands." Running a business 101: the customer is always right. How about, "we're sorry you were disappointed with our services. (Insert explanation for why the service was poor in this case.)"