I recently booked a site visit for the new Paradisus La Perla in Play del Carmen for this coming January. However, I have found their Wedding dept to be totally unprofessional & cold. They continuously email the wrong information, take days to call back, etc. I have called their corporate Offices as well to no avail.
Needless to say, this has put up the red flag for having my Wedding there. The trip is booked, so we have to go. However, I would like to hook up with a good planner and/ or TA while I'm there and see another possible Wedding location/resort or two so the trip isn't a total waste.
Has anyone worked with a professional, well informed person who isn't an employee of a Resort?