Hi Kathryn, Thank you so much for the kind words and endorsement!! Yes, there is most certainly something wrong, KJB if you are being told that once booked you may not change dates or release ANY rooms without 100% penalty.
Yikes! No one knows for sure their numbers or guests dates of stay a year into the future!!
Group contracts on rooms for Destination weddings have very clearly spelled out dates by which you may release unneeded rooms or even cancel the group entirely! (Quite typically with more than 120 days notice you may usually cancel everything with no penalty!)
Excellence Group is a bit more strict than some of the other chains pertaining to last minute name changes and such, but not being able to release any rooms that far in the future is quite likely a misunderstanding.
If you would like to contact me, I would be glad to share what the rules on a typical group contract for this resort looks like along with the release by dates.
Unless you are perhaps looking at something like Christmas week which might have much more strict rules pertaining to cancel, I do not think you have the correct information!
My direct email is firstname.lastname@example.org, or you can reach me by filling out the contact me form on the top of the page.
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