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Excellence Riviera Cancun Brides?


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#1471 victoriasalv

victoriasalv
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  • 118 posts
  • Wedding Date:April 29, 2016
  • Wedding Location:Excellence Riviera Cancun

Posted 07 January 2016 - 07:55 AM

@JenniferH114 I emailed Juan to get compared pricing - I saw both you and Sabra's photos on there - stunning! Also, did you do the Gold Package? I'm wondering how it works for the outside vendor as I'm doing Gold and it "includes wedding photos/video"

 

Also how much was the outside vendor fee? Trying to weigh all my options!


Edited by victoriasalv, 07 January 2016 - 08:00 AM.


#1472 JenniferH114

JenniferH114
  • Jr. Member
  • 264 posts
  • Wedding Date:May 16, 2015
  • Wedding Location:Excellence Riviera Cancun
  • LocationRiviera Maya, Mexico

Posted 07 January 2016 - 09:01 AM

@victoriasalv - Yes, we did the Gold package. We used the photos that were included in the package for our welcome dinner. I was not impressed... just being honest. The vendor fee was $500.

 

Are you on Facebook? I have a whole album of the photos on there. It might be easier for you to see them on there. Juan ended up giving us over 900 photos, so it was overwhelming at first. Of course, as you start to go through it's easy to find ones where you think you look funny or something and pull those out, ha! Maybe I can make the album public for today and send you a link? That might work.... not sure, though.



#1473 kjb0528

kjb0528
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  • 51 posts
  • Wedding Date:January 14, 2017
  • Wedding Location:Excellence Riviera Cancun
  • LocationDenver, Co

Posted 07 January 2016 - 05:25 PM

I have a question on group block bookings. Our wedding date is a year out and I really want to reserve a block of rooms for our guests (about 25 rooms), because I'm worried people won't book early enough and it will fill up. I don't know if everyone will be able to go or how long they would like to stay. The problem is that my travel agent said if we do a group block we are locked in now and can't make any changes. So if we don't use all the rooms, even if we give tons of notice, we are still responsible for the full fee. Additionally, if I reserve 7 days and people only want to stay for 3 days, I have to pay the difference. They can't adjust the reservation when they book. Does this sound right? How have other people reserved a block of rooms?



#1474 kathryn78

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    Posted 07 January 2016 - 05:33 PM

    @kjb0528 - I'm not having any of those issues. I reserved a group block for 4 days but people can stay more or less and we won't lose out on any money. And also- if we do not use all the rooms in the block we just "drop" the rooms 3 months before the wedding date without any penalty. So as long as you have your RSVP date early enough you just drop the unused rooms.
    I'm using Wendy from Wright Travel Agency. She's great- she really knows her stuff! She's been to the resort and also gets you certain perks with the room block. I suggest you get in contact with Wright Travel agency- they are also the ones who put together this website!

    #1475 TA Wendy

    TA Wendy

      Insiders

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      Posted 07 January 2016 - 05:59 PM

      Hi Kathryn, Thank you so much for the kind words and endorsement!! Yes, there is most certainly something wrong, KJB if you are being told that once booked you may not change dates or release ANY rooms without 100% penalty.

      Yikes! No one knows for sure their numbers or guests dates of stay a year into the future!!

      Group contracts on rooms for Destination weddings have very clearly spelled out dates by which you may release unneeded rooms or even cancel the group entirely! (Quite typically with more than 120 days notice you may usually cancel everything with no penalty!)

      Excellence Group is a bit more strict than some of the other chains pertaining to last minute name changes and such, but not being able to release any rooms that far in the future is quite likely a misunderstanding.

      If you would like to contact me, I would be glad to share what the rules on a typical group contract for this resort looks like along with the release by dates.

      Unless you are perhaps looking at something like Christmas week which might have much more strict rules pertaining to cancel, I do not think you have the correct information!

      My direct email is wendy@wrighttravelagency.com, or you can reach me by filling out the contact me form on the top of the page.

      Best regards,

      TA Wendy


      Looking for a travel agency that specializes in Destination Weddings? We are an award winning travel agency and you can read our reviews HERE.

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      #1476 victoriasalv

      victoriasalv
      • Newbie
      • 118 posts
      • Wedding Date:April 29, 2016
      • Wedding Location:Excellence Riviera Cancun

      Posted 08 January 2016 - 07:56 AM

      @JenniferH114 - I am! Send me a link I would love to see more. I emailed with Juan - was their any issue getting him on the resort? I guess he's been there before and know how ti all works.



      #1477 JenniferH114

      JenniferH114
      • Jr. Member
      • 264 posts
      • Wedding Date:May 16, 2015
      • Wedding Location:Excellence Riviera Cancun
      • LocationRiviera Maya, Mexico

      Posted 08 January 2016 - 08:37 AM

      @victoriasalv - I made the album public for today, but it won't let me paste a link on here. Can you give me your e-mail address?

       

      Also, Juan had no problems getting in the resort. We didn't even have to meet him. He just showed up at our room. He is very familiar with the property and knew all the places to go.


      Edited by JenniferH114, 08 January 2016 - 08:43 AM.


      #1478 kjb0528

      kjb0528
      • Newbie
      • 51 posts
      • Wedding Date:January 14, 2017
      • Wedding Location:Excellence Riviera Cancun
      • LocationDenver, Co

      Posted 08 January 2016 - 10:33 AM

      @kjb0528 - I'm not having any of those issues. I reserved a group block for 4 days but people can stay more or less and we won't lose out on any money. And also- if we do not use all the rooms in the block we just "drop" the rooms 3 months before the wedding date without any penalty. So as long as you have your RSVP date early enough you just drop the unused rooms.
      I'm using Wendy from Wright Travel Agency. She's great- she really knows her stuff! She's been to the resort and also gets you certain perks with the room block. I suggest you get in contact with Wright Travel agency- they are also the ones who put together this website!

       

      @TA Wendy and @kathryn78 thank you both! Turns out it was a misunderstanding. Our TA thought we were asking if we could just book a block of 7-day reservations and if our guests wanted to change the dates to less days or more days and still keep the same rate. I think we are going to go with a few 7-day reservations in case people want to stay a whole week they will still get the benefit of the locked in rate and then have most of our block reservations be 3-day reservations and they can add additional days if wanted but at least will still get the group rate for those 3 days we have reserved. Then, if any of these are not used, we will drop them before the deadline. 



      #1479 vanessajfelice

      vanessajfelice
      • Newbie
      • 31 posts
      • Wedding Date:September 22, 2016
      • Wedding Location:Riviera Maya
      • LocationAustin, TX

      Posted 09 January 2016 - 07:43 AM

      I am so glad I found this forum! I read through EVERY page before I posted a reply just to make sure I read everything! We are getting married Sept 22 at ERC. Just got our contract back the other day for our group rates, so guests should be able to start booking on Monday! I cannot wait, once people start booking, it will feel more real. We are working with Weddings by Funjet so they will be our go between with the hotel. Hopefully now that this contract is done, we can start planning the fun stuff, like location, flowers , decor!


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      #1480 victoriasalv

      victoriasalv
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      • 118 posts
      • Wedding Date:April 29, 2016
      • Wedding Location:Excellence Riviera Cancun

      Posted 09 January 2016 - 02:51 PM

      @vanessajfelice welcome and congratulations!!! Isn't it so much to read haha but so helpful!
      @JenniferH114 hey sorry about that! Didn't get notified via email my email is

      Victoria.Salv @ gmail




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