Posted 17 November 2011 - 08:45 PM
I have had the WORST time EVER getting in touch with Claribel. That aspect has been a nightmare. We've had this issue since the very beginning of booking (we were dealing with an Emy and then a Cristina prior to Claribel). Our travel agent initially worked things out for us in terms of getting responses when they weren't doing it in the beginning, but since we're so close, I thought she would be a tad more on top of things, but it took forever. I tried calling, they gave me the run around, and so I filed a complaint with AM Resorts.
Eventually we skyped and settled (i hope) everything. But it took a while, and the stress it caused made me really reconsider. The thing with Claribel though, is that when you ACTUALLY get to her, she is great at reassuring you that everything is going to work out perfect. I will be sure to come back and give a review post wedding because I really hope that despite sucking at getting responses out fast, Claribel gets it together in the end.