Any idea what I can use as leverage or pull to get the bridal salon to hurry my dress along? I ordered a Pronovias Fauna dress and it's almost a month late.
I ordered the dress end of March...obviously it can take dresses take 4 - 6 months, but the bridal store said Pronovias dresses ordered that week were scheduled for delivery in 4 months - end of July. (Another bridal store told me the same delivery timeframe so at least the info jived.)
The dress is almost a month late, and I leave for Mexico in 6 wks (Oct 10). The bridal store (Eva's of Orland Park) has been giving me a run-around the past few wks saying they were trying to get a hold of the designer in Spain; then the story changed to they were trying to get a hold of the designer in the NY office; then they said it would be here by now... and still no dress.
I don't know how to get an honest answer out of this bridal store, and I don't know what leverage I have. The dress is paid in full so it's not like I can say I won't give them the remaining amount, and I'm not sure how much weight it would carry if I said I'd give them a bad review. Is there a tracking # I can demand? Or make them give me the # that they try calling? Ideas?