OMG, those reviews are really troubling!!! I am crossing my fingers that is just growing pains. Let's hope the next few are better!
"New Resort Opening May 1 2011" NOW LARIMAR ~ PUNTA CANA
Posted 24 May 2011 - 10:18 AM
Sarah, make sure to ask your client right away about the food situation!!!
Posted 24 May 2011 - 10:19 AM
awww man this isn't good at ALL!!! The last time I read them, they weren't that bad.. wow.. What are we going to do ladies???
Posted 24 May 2011 - 10:29 AM
I'm really starting to worry as well, with all the issues of communicating with them doesn't help ease any of my stress either!!! I still didn't get my confirmation and now this. I've been emailing almost everyday and for the past 2-3 weeks all I got are those docs they send you when you first inquire! I really am disappointed. I never had this problem with them when I first contacted them as NH back in Febuary. I'm getting really sad ladies... Let's hope Sarah's client would have better news for us!
Posted 24 May 2011 - 10:43 AM
Yup lets hope. I am wondering if I should of choose the Braveo Palace or Paraidius... Man what to do??
Posted 24 May 2011 - 12:27 PM
I know, I never had trouble getting ahold of them a few months ago either. It seems like once they have you "roped" in they forget about you! I don't know what we should do! A few weeks ago I looked back through the NOW Jade reviews on Trip Advisor from when they changed ownership and none of the reviews were ever bad. So I thought the transition would be easy! Also the fact that it is owned by AmResorts eased my mind. One strange thing is that the Secrets next door is getting good reviews, and they changed ownership to AmResorts the same week! Not sure why they would be different. I am going to email my TA and see what she says. I am hoping it is growing pains too! I don't think we will find prices like this elsewhere, but that may be for a reason!
Where else would you guys consider? I don't even know where to start and I can't stand the though of not having this group!
Welcome back Jamie bride-haven't seen you in awhile!
Posted 24 May 2011 - 02:30 PM
Acutie, I would hate to part ways with you ladies as well! I might try to look into the Ocean Blue again... but I already sent out my STD's and people are actually already inquiring about booking after they saw the Now's website! UGH!!! I'm in need of some good news!
Posted 24 May 2011 - 03:16 PM
Ladies, I totally agree. My FI and I are going to look into other resorts now. I just don't want to risk it but I do agree it would stink if we don't end up together My TA is suppose to be sending me over a couple different resorts that are suppose to be amazing. Of course Paradisus is beautiful and one of the most popular it seems, but it's also a little pricey> My FI keeps telling me not to worry about it but it still makes me a little nervous when it comes to money.
We do get our money back if we decide to cancel??
Posted 24 May 2011 - 03:23 PM
I'm in the same boat with you girls and I have a lot of guests booked already
I spoke to my TA today and she is saying this should smooth out and she is going to contact the resort and speak with claribel to see what is going on...... She swears she has had no problem with this brand.....There is a girl she goes by travelbetty on tripadvisor and she just had a wedding there with 35 guests and said she had a great time she emailed me photos and everything.... this is the email she sent me: ( and she commented on another post about not seeing bed bugs.... the girl that posted that if u check out her reviews posted like 4 out of 6 negative reviews for different hotels she has visited, so she may just be one of those people...as for the food it's the caribbean, I mean Im not sure what people expect?? I cant imagine it being that bad....
this is the email:
Travelbetty from Tripadvisor here J
What would you like to know about the wedding services? Have you been in contact with Claribel (the wedding coordinator at the resort -firstname.lastname@example.org)? She was fantastic and my true saving grace throughout the whole planning stage and even more so on the day of our wedding. She can be a bit delayed in responding to emails so the best thing to do is be patient, she will be in touch with you. You do have TONS of time though...
We had our ceremony on the beach, which is not very private but we both wanted to be bare foot on the beach when we said I-Do. Any on-lookers were very considerate of not being in the background of our photos, but I am guessing our wedding will be a part of many peopleâ€™s trip photo albums, it was kind of weird having your photo taken by complete strangers but we must have done something right as no other weddings that week received that much attention. Our whole wedding was fairly casual so we were totally fine with that. We had our reception at the beach/pool restaurant â€œCastawaysâ€ I donâ€™t have any pictures of that yet as we only had the photographer for the ceremony. But it was fantastic! It held our group of 37 very well. Our dinner consisted of salad, soup (we chose both the day after we arrived) then for our main course we utilized the â€œBarefoot Grillâ€ a HUGE grill that they have just outside the restaurant, they grilled chicken, pork, steak, fish, calamari and shrimp we got to choose whatever we wanted! It was GREAT!
For the photographer we used the resorts. They have their little photo hut thing that I assume employs a few different photographers to take pictures around the resort. Our photographers name was Ricardo/Ricky, he was great! J I have attached a couple pictures.
Let me know if you have any other questions J if for some reason your emails bounce back from this address try
Posted 24 May 2011 - 03:31 PM
Sarah.... please post as soon as u hear any news please=)
I CANT imagine AM RESORTS letting these neg reviews continue.....they better nip this in the bud!
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