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ROR Newbie

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18 replies to this topic

#11 kathy&brandon

  • Newbie
  • 5 posts

    Posted 17 February 2011 - 02:17 PM

    Congrats!!  We got married there March 3, 2010, with 27 guests and had a great time.  Let me know if you have any questions!

    One tip - do NOT hire MIchael from the Photoshop, no matter what the resort tells you you have to do.  Bring your own photographer, or hire someone else and go off site for photos (highly recommend The Ruins, where we had our reception, or Dunns River Falls, very close).  He is a terrible photographer, very unprofessional, and has yet to release our photos and demanding more money.  He broke our contract the minute he got paid, and has been a nightmare to deal with ever since.  We have contacted the Riu, but they refuse to handle it stating he is not an employee or representative of the hotel. 

    We just do not want any other tourists to go through what we did, please contact us if you have any questions.

    Happy planning!!!

    #12 KelandJay81

    • Jr. Member
    • 158 posts

      Posted 18 February 2011 - 07:51 AM

      Oh my - that sounds like an awful experience. I am so sorry to hear that. Anyone else have the same issue?

      I will definitely ask you some questions in the near future! Thanks for the offer. I am so happy to see that we stick around to keep helping others, even after the planning is done.

      Riu Ocho Rios, Jamaica
      January 12, 2012

      51 Booked!!! Wooooo hoooo!
      Our Wedding Website

      #13 kathy&brandon

      • Newbie
      • 5 posts

        Posted 18 February 2011 - 10:35 AM

        MIchael has been a total nightmare this whole processOur first wedding anniversary is coming up in 3 weeks and we have yet to receive our wedding photos. 

        When we first started the process of planning our wedding, we actually were planning on bringing a hometown photographer, but were discourage in every way possible by the ROR.  We put our trust in Michael, booking him for a full day, paying in accordance to pre-determined contract, and ended up with 11 photos out of 1100, which he is withholding and demanding more money. 

        He released our error-filled video (music cuts out, choppy editing, poor quality DVD) to absolute strangers that were staying at the resort, to take possession of, watch, and carry across customs back to our country.  We received a shocking phone message from another couple, who had stayed at the Riu a week after us, stating they had viewed our video and wanted us to drive two hours to pick it up at their house.  This because Michael was trying to get out of the shipping costs.

        MIchael is arrogant, shady, and has been in the business way too long.  He cuts corners, is dishonest, and has the ability of a below-average photographer.  We have contacted the Riu to manage the situation, and they refuse as "he is not an employee or representative of the hotel".

        We have been through a nightmare with our wedding photos, and do not wish this upon anyone. 



        - DO NOT PRE-PAY, no matter how much he demands it.  He was a very nice man until he received payment, and that is when his attitude and honesty disappeared, and we began to have a million problems.

        - BRING YOUR OWN PHOTOGRAPHER and VIDEOGRAPHER.  The resort tries to tell you that it is not allowed, and they will charge you $80 per day pass, they cannot stay at the resort, etc etc.  Every every wedding there that day (there were 5, yes, 5, and it is very awkward to be rushed because someone needs the altar an hour after you) had their "friend" taking photos for them.  If I had to do it over again, I would have totally brought my own photographer.  Shoud the hotel give you any issues on this, feel free to email me and I will send you their statement about Michael not being employed by them.

        - Tell Michael to come find YOU with your video.  We wasted our whole last day at the resort chasing him around (at his request) to pick up our video, which was filled with errors.

        - His email conduct is offensive and rude when questioned.  Save all emails for future actions.

        - GET EVERY DETAIL IN A CONTRACT, and create your own as his is beyond simple, which screwed us in the end.

        - Do not be shy about ASKING HIM TO MOVE when he / videographer purposely gets in the way of guests trying to take photos.  We were informed after the wedding by guests that they did that the whole ceremony and reception, and have very few photos from guests without Photoshop staff in the photo. 

        - Ask him not to wear his red hockey jersey.  As he stood in the way all day, he ended up in the backround of almost every guest photo.


        I am truly sorry to give bad news to those already booked with Michael; cancel if you can, and if not, do not pay him until your photos are recieved, and editted.  He is now refusing to edit any of our photos, and will not release the rights as we arranged in our contract. 

        We followed every one of his rules and requests, and were severely taken advantage of.  We will never recommend the Riu Ocho Rios, or Photoshop.


        #14 kimbos

        • Newbie
        • 150 posts

          Posted 18 February 2011 - 01:15 PM

          Congrats! Good luck with all of the planning.

          #15 Jlynnbrooks

          • Newbie
          • 7 posts

            Posted 22 February 2011 - 06:32 PM

            Thanks everyone! & Thanks for the advise Kathy & Brandon! I know I'll have plenty of questions to ask you when we start to plan!! :)

            #16 BeachBridein11

            • Member
            • 610 posts

              Posted 23 February 2011 - 09:00 AM

              Congrats!!!  Fellow Jamaica Bride here!!!!  Ya Mon!  :)

              Married in Paradise!!

              June 17th, 2011

              Grand Palladium Jamaica Resort & Spa

              #17 Nan

              • Member
              • 599 posts

                Posted 23 February 2011 - 10:08 AM

                welcome to this wonderful forum!

                Nan and Erik forever!!!

                #18 bmadzia1

                • Jr. Member
                • 355 posts

                  Posted 23 February 2011 - 10:24 AM

                  Congrats and welcome.

                  #19 Kristy28

                  • Jr. Member
                  • 160 posts

                    Posted 24 February 2011 - 11:36 AM

                    I am also planning my wedding at the ROR. I have just confirmed our date for December 12, 2012.

                    Wedding booked for December 12, 2012 at the RIU Ocho Rio....cannot wait.....it will be the best day of our lives

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