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Help with Dreams Punta Cana!!!!


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#1 fiandc24

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    Posted 14 July 2010 - 06:54 PM

    Hey Ladies!
    So heres the problem...I was planning my wedding with a lady named Sharron at Dreams Punta Cana and apparently she has left the resort so I got assigned a new one named Yessica....I have emailed her 4 times since June with a bunch of questions and today she emails me back and says "please read the attached wedding guide it will answer any of your questions"...I got this wedding guide 4 months ago and really, if I'm asking you a question, the answers NOT IN IT!!! I know you girls have studied that wedding guide back to front and still had questions and since she's totally useless I figured I should probably just ask someone thats done it already! so heres my big questions, if you guys could answer even one of them youre already hired as my new WC

    When booking the Silver Dinner package, is there an extra fee for setting up or wait staff?

    What kind and colour are the flowers in the bouquets?

    Because I have so many booked already, do they offer any free services such as the beach wedding?

    When I rent the sound system, is there dancing allowed on the Bordeaux terrace for my reception?

    What kind of decorations are provided for the ceremony and reception dinner?

    Will I meet with the coordinator when I get there and when can me and my bridal party decorate the tables for the reception dinner?
    Fiona24 BOOKED PLUS BRIDE GROOM AND FLOWER GIRL!

    #2 Eliana

    Eliana
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      Posted 14 July 2010 - 07:05 PM

      Hi There! I didn't know Sharon had left Dreams... strange.. anyways...
      My wedding is there on December 1st, 2010 and here's what I know:

      When booking the Silver Dinner package, is there an extra fee for setting up or wait staff? No, if you choose any of the dinner packages you don't have to paid for the set up fee.

      What kind and colour are the flowers in the bouquets? I can send you pics, email me at eli_miguel@live.com and I will send them to you.

      Because I have so many booked already, do they offer any free services such as the beach wedding? No. You will see after a few times talking to them that they are not flexible with anything.

      When I rent the sound system, is there dancing allowed on the Bordeaux terrace for my reception? Yes, dancing is allow in any of the terracves if you have a private dinner. Dancing is not allowed in the restaurants.

      What kind of decorations are provided for the ceremony and reception dinner? None for free. They can provide you with some flowers, etc for an extra charge.

      Will I meet with the coordinator when I get there and when can me and my bridal party decorate the tables for the reception dinner? Yes, you will met with the coordinator when you get there. Not sure when you can decorate the tables.

      I hope this helps!

      #3 PynkLemonade

      PynkLemonade
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      • 350 posts

        Posted 15 July 2010 - 08:31 AM

        fiandc24,

        I am sorry you are having those issues, I am as well and my wedding is in 25 days...yikes! I originally had Sharron, I thought anyways, and then Deyanira sent me my confirmation in January and now that I have started asking questions...no answer! Elaina pretty much hit the nail on the head with all of your answers though.

        And most importantly, keep all emails you do get from them for your records! Good luck :)

        #4 Eliana

        Eliana
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          Posted 15 July 2010 - 10:36 AM

          Fiona, I just emailed you all the pics I have... Sarah I sent them to you as well.

          #5 fiandc24

          fiandc24
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            Posted 15 July 2010 - 06:41 PM

            Thanks girls!
            I actually found the Dreams facebook page and I was looking at the reviews and noticed a girl that just got married there with the same WC. She was tons of help and totally eased my mind. She said she only had to decide the location of the ceremony and the reception and the food choices before she got there and when she did, she got a letter from the WC to meet her the next day where they chose flowers, cake, any other extras and ironed out all the details. I definitely kept all my emails from Sharron because I'm bringing my 1 year old so we couldnt book the Honeymoon Suite (2 adults only) and had to book the Junior suite. We opted on the free wedding package, even though its totally not free! She said we could still qualify for the free package even though we had to book in a lower room so if I have any problems I have record of that.
            Pynk, I hope everything goes great with your wedding and you dont have any issues but I'm sure you wont...do you want me to ask that girl anything for you?
            Fiona24 BOOKED PLUS BRIDE GROOM AND FLOWER GIRL!

            #6 PynkLemonade

            PynkLemonade
            • Jr. Member
            • 350 posts

              Posted 15 July 2010 - 09:24 PM

              Thanks so much! I guess my main concern is am I just supposed to go down there and expect a letter telling me when to meet them. I guess I just want some type of confirmation that they know what day I will be there and all that good stuff. I may comment on the FB page now and see if I get a response.

              #7 fiandc24

              fiandc24
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                Posted 16 July 2010 - 11:13 AM

                Ya I guess thats a pretty important detail isnt it They cant leave you a note to meet them if they dont know you're there can they? I would definately leave a message on the FB page or maybe even give them a call?!?
                Fiona24 BOOKED PLUS BRIDE GROOM AND FLOWER GIRL!

                #8 PynkLemonade

                PynkLemonade
                • Jr. Member
                • 350 posts

                  Posted 16 July 2010 - 12:02 PM

                  Quote:
                  Originally Posted by fiandc24
                  Ya I guess thats a pretty important detail isnt it They cant leave you a note to meet them if they dont know you're there can they? I would definately leave a message on the FB page or maybe even give them a call?!?
                  Yessica emailed me last night and said she is my wedding coordinator so I'm relieved! She did tell me that another wedding has the Bourdeaux Terrace which initially pissed me off, but then I thought...who cares, I'm going to get married to the man God made for me, and all that little stuff doesn't even matter anymore. It's going to be beautiful anywhere that it's done there. Time to let the little things go and focus on being happy! Thanks Fiona!

                  #9 fiandc24

                  fiandc24
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                    Posted 16 July 2010 - 08:40 PM

                    Wish she would email me!!!! I also want the Bordeaux Terrace so I hope nobody books it on me but you're right, it really doesnt matter...make sure you keep in touch, I would love to hear about your wedding and Yessica and all the details!!
                    Fiona24 BOOKED PLUS BRIDE GROOM AND FLOWER GIRL!

                    #10 PynkLemonade

                    PynkLemonade
                    • Jr. Member
                    • 350 posts

                      Posted 18 July 2010 - 07:23 PM

                      I most certainly will and if you have any questions, my email is Misty.Mitchell@gmail.com.




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