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JesseLyn10

RIU Ocho Rios Help!

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We just had our wedding on June 25 at ROR. When we got there we tried to track down Chandlyn, only to find out she no longer worked there. Her replacement was Tina (from a Montego Bay Riu), but Tina did not have any of our documents that we had sent prior. We still got married and everything, although I'm trying to track down a new e-mail address to resend the documents because she told us she didn't have access to the other account that I emailed Chandlyn at.

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Originally Posted by blackrock View Post
We just had our wedding on June 25 at ROR. When we got there we tried to track down Chandlyn, only to find out she no longer worked there. Her replacement was Tina (from a Montego Bay Riu), but Tina did not have any of our documents that we had sent prior. We still got married and everything, although I'm trying to track down a new e-mail address to resend the documents because she told us she didn't have access to the other account that I emailed Chandlyn at.
Thank you for taking the time to post this! I appreciate it. It's also good to know that she came from another Riu property so she can easily just break into it.

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Originally Posted by blackrock View Post
We just had our wedding on June 25 at ROR. When we got there we tried to track down Chandlyn, only to find out she no longer worked there. Her replacement was Tina (from a Montego Bay Riu), but Tina did not have any of our documents that we had sent prior. We still got married and everything, although I'm trying to track down a new e-mail address to resend the documents because she told us she didn't have access to the other account that I emailed Chandlyn at.
That mskes a lot of sense because I keep emailing the Chandlyn account. What's funny is that my TA emailed that acount a few weeks ago and got a reply in 2 days but since then hasn't been able to contact Tina.

I really just need to know that we will still get married and that our reserved spot is still booked.

Thanks for this info!

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Originally Posted by JesseLyn10 View Post
That mskes a lot of sense because I keep emailing the Chandlyn account. What's funny is that my TA emailed that acount a few weeks ago and got a reply in 2 days but since then hasn't been able to contact Tina.

I really just need to know that we will still get married and that our reserved spot is still booked.

Thanks for this info!
Jesselyn10 i emailed the weddings@riu.com email today (which i found on the main riu weddings site) regarding questions that I had and got a reply from the sales office and he copied the main weddings manager, jose (in mexico). jose replied back and answered my questions. you might want to try that route. it's jsanchezc@riu.com if you want to email either of those addresses that may get you a confirmation and some answers.

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I was emailed by Antonette from the ROR this evening. I assume she is an assistant WC?

 

I am SO happy that I have heard from them!

 

(prematurely sent the message!)

 

Thanks for the email address YumYum! I received a reply from Chandlyn's old address, from an email I sent 2 weeks ago right after I found out she was let go from Antonette. I have printed out everything and am bringing it down with me.

 

Everyone on this forum has been such a great help - thank you all! Now I can concentrate on my planning thread wink.gif

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Originally Posted by chicklet View Post

 

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Originally Posted by JesseLyn10 View Post
I wish I knew that before I mailed everything!

 

I wonder what happens if they don't receive our documents. I am super nervous about this.

Bring them along with you and check when you have your appointment with the wedding co-ordinator.

Everything for us went super smooth and I was worrying for nothing. Try and relax and enjoy your day! It is what it is :)

I did bring all my docs with me and although they did receive the mailed copies, the WC still took the copies I brought.

 

You were SO right about the day running smoothly!  Everything was perfect!

 

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JesseLyn, I am hoping you can help me.  The weddingsbyriu website indicates that we are to get our birth certificates notorized and they are to contain the full name of the couple and their parents.  Our birth certificates do not show our parents names on them.  Is this going to be an issue to legalize the ceremony?  What did you do?  Any help you can provide is appreciated.

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Originally Posted by Jen1407 View Post

 

JesseLyn, I am hoping you can help me.  The weddingsbyriu website indicates that we are to get our birth certificates notorized and they are to contain the full name of the couple and their parents.  Our birth certificates do not show our parents names on them.  Is this going to be an issue to legalize the ceremony?  What did you do?  Any help you can provide is appreciated.

 

Do you have the long version of your birth certificate?  You need to order this.  The small wallet sized BC doesn't have your parent's names on it but the long form (the one that your parents filled out in the hospital when you were born, assuming you were both born in Canada) is the copy that you have to get notarized. 

 

You have to go to your provincial government website and there is a way to order your long form birth certificates and have them sent to your house.  I had to order them from the Registrar General here in Ontario so  imagine the same office in other provinces will provide the same service.  It also says that the person whose birth certificate is being ordered has to be the one who ordered it - not true because I ordered my FI's without a problem.

 

Once you get your long form birth certificate - which is a stamped, legal copy of the original - MAKE COPIES OF THEM and have the copies notarized.  Do not send the resort the stamped copy that you receive  from the government.  The reason behind this is that the government will only issue a certain number of the long form BC to you (and it's not many) so photocopy the original and have the copy notarized.  This is what I did without a problem!

 

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