Originally Posted by jnitschke
Reading comments on the storm that went through Mexico this past week... feeling very lucky right now...
Jill, did everything work OK for your wedding, this was only the day after it?.. hoping all is ok with you during the end of your stay. I'll be really interested to hear your story when you return. Be Safe!
The wedding was fantastic! The onsite coordinators were very organized, and the whole day went smoothly. I was really impressed with how attentive, organized, friendly and efficient the team was. We were able to have the ceremony on the beach and the reception at the health bar. I loved my hair and makeup, I LOVED the decorations, and the DJ really made the party. Everyone raved about the food too. I have no complaints about the wedding at all and they whole day was perfect! We had a blast and it was everything I wanted and more.
Then, the day after the wedding, the rain started. There was A LOT of rain and I just felt like the resort wasn't very informative about how to prepare for the bad weather. We stayed in an individual casita with an outdoor shower. The reason our room flooded was because leaves blocked the drain in the outdoor shower and the water poured into the room. We had about two inches of water. If we had a phone call or note telling us to make sure the drain was clear, this would've been avoided.
During the storm (which was heavy rain and crazy thunder and lightening for about 12 hours or more) they didn't deliver room service. Understandable but we had no idea the storm was going to be so bad. A notice or information would've been helpful. We wound up walking to JoJo's and we looked like we had jumped in the pool. We were soaked! We couldn't even really see because they rain was so strong. Not that it would've helped during the evening, but we didn't have an umbrella in our room and it took two days to get one. We needed it to walk around the two days after the big storm. During the earlier party of the evening, a manager stopped by to see our room flooding and said she'd send someone to mop it out. We told her we would do it ourselves if someone brought a squeegee and she insisted someone would come clean it up. Four hours later we called and begged for just a squeege so we could go to bed without the water.
I just feel like the resort was not prepared or informative during the storm. In regards to the wedding, we didn't get many of the perks we were promised. We didn't get a room upgrade (we were offered an upgrade when it because available but it was the day of the wedding and I wasn't about to change rooms that day) our massage was scheduled at the same time as our meeting with the onsite coordinator so after changing the times around we weren't able to enjoy the entire spa (water journey, sauna etc), and we didn't get the dinner on the beach.
Plus with the weather, we didn't get to enjoy the perks of being in the casitas like the beach butler or any activities. I understand the weather can't be helped but I think we could've been compensated more with either other perks or a reimbursement to supplement the ones we didn't get. After complaining a little and basically begging for an umbrella we did get a free massage and we were told we would get an email regarding a free two night stay (which we haven't received yet) and tickets to a cooking demonstration (which was cancelled and we found out when we showed up for it). I enjoyed the resort and the wedding overall but I felt like we didn't get anything extra, or special. There were so many other weddings, and honeymooners it felt like they didn't really care about each couple. We did have a great wedding but after bringing 31 guests, and having the event, we were given the perk of just a free massage and we finally got an umbrella after two days of asking.
The resort could've done a better job informing and preparing guests about the severity of the storm, and a better job compensating for lost perks.