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How much time to you give your vendors to respond?

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2 replies to this topic

#1 Positanobride10

  • Jr. Member
  • 205 posts

    Posted 16 January 2010 - 12:57 PM

    Hi. I contacted an interpreter in which I will need to get married in Italy in May. We negotiated the contract and then she took forever, over a month, to email me said contract. Now I have other questions and have emailed her a few times. She answered one question but not another one and it involves a payment.

    At any rate, I am reluctant to sign the contract if I am going to get this kind of service. I last emailed her on 04 January and then again on 12 January because I did not receive a response. Now its 16 January and I still haven't heard a peep. Should I seek another interpreter?

    I am trying to be patient because its about 3.5 months from my wedding date and I am getting anxious about getting married abroad. But on the other hand, this is a service I am paying for and I am the customer.

    Anyway, should I get a new interpreter and tell this one its not going to work out?

    #2 jamisoncollette

    • Sr. Member
    • 1,257 posts

      Posted 16 January 2010 - 01:03 PM

      For simple questions I think 48 business hours is sufficient time to respond. At a minimum I would expect a response acknowledging my contact. I would encourage you to let the vendor know you are losing confidence d/t poor response.

      #3 NaM

      • Sr. Member
      • 2,256 posts

        Posted 28 January 2010 - 08:17 PM

        It may just be bad business but it almost may just be an Italian thing...different culture, different attitudes towards time. Not bashing Italians (I love them!) but I think this is common in a lot of Mediterranean places.
        Best advice I can give is be direct about your request and trying calling instead of emailing?
        Good luck!

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