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Anyone Recently Receive Flowers from Bittersweet?t

Scott-Pierre
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Scott-Pierre

Scott-Pierre

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Just wanted to add an update.... Crystal was supposed to send out my flowers on Wednesday via rush delivery and she promised to email me a tracking number that same morning. I sent an email to her that night to make sure she sent them out since I had less than 2 weeks until leaving for Jamaica and never received the promised eamil. No response. I gave her another whole day thinking she may be busy. I didn't bother to call b/c the 2 times I have tried I always got the voicemail and she responded through email anyway. I gave her a whole day and then on Friday I emailed again asking for the tracking number that was promised as it was less than a week and a half til my departure. Her assistant emailed me back last night saying she is sure Crystal sent the flowers out but Crystal was "in the city" doing another wedding and probably had the tracking number in her car. So for 2 days it has been sitting in her car?

 

I am beyond disappointed with this company's lack of communication. Don't promise a client that you are going to do something if you don't intend to do it. I have never been demanding or overwhelmed her with a million emails or calls. This is not the first time. She was supposed to send me a pic of the bouquet for approval this past Sunday. I didn't receive it until Tuesday. However, she made some posts on this very forum on Sunday, so obviously she was on her computer and could have sent the pics.

 

I have tried to be very laid back about this situation since I know she got sick. I kept telling myself that as long as I get my flowers in time, that is all that matters. But after I see that she had time to post stuff on here, arguing with another bride, I was just over it! Sorry ladies, I just needed to vent!

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*Karla*

*Karla*

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I am so sorry you have having these issues. The pic of your bouquet is beautiful, however I have been following your story, and reading the other Bittersweet thread and I think this comapany really needs to get it together. It's great to end up with gorgeous flowers, but the stress doesn't seem worth it.

 

I hope you get your bouquet soon. It is good though that you still have the resort florist as a back up wink.gif

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MarieSam

MarieSam

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Broken promises from vendors always rubs me the wrong way. Brides are anxious enough! Just remember this is a holiday weekend, so it might be an even longer wait than you expected. Hope they'll come in for you soon though, the picture does look lovely wink.gif

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Scott-Pierre

Scott-Pierre

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Originally Posted by blackrose_222 View Post
I'm afraid to ask... did you hear anything yet? ***fingers crossed***
Nope... not a word. I emailed again yesterday and expressed my frustration over the lack of communication about shipping. I suggested that as a courtesy to their clients that they send an automatic email when items have been shipped with a tracking number. Any business that I have ever dealt with has always done this. I told them this would cut down on the emails they get from me inquiring about shipping b/c I can just track it myself. So far no response. I am not going to bother calling b/c I always get a voicemail. Obviously she didn't rush ship the flowers as promised b/c I would have already received them if she had sent them last Wednesday. I leave early Tuesday morning for Jamaica... the clock is ticking. I will keep you updated....
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