Posted 04 November 2006 - 06:40 PM
this was posted a tripadvisor.com recently. orbitz and expedia bookings get low priority from the resorts and it is not uncommon to get bumped.
San Jose Del Cabo: Marquis Los Cabos, Beach Golf, Spa & Casitas Resort: "Cancelled by Marquis"
Oct 25, 2006 Onyxsoleil, Denver, Colorado
We booked our stay for the end of November about 2 months ago. We received a call from Orbitz stating they had changed our reservation and we were being moved to the Westin. This was not acceptable since we were paying $400 per night for Marquis and the Westin was less than $200 per night. If we wanted the Westin, we would have booked the Westin. We have spent approximately 4 hours on the phone with Orbitz trying to figure the mess out. Marquis was not willing to pay the difference for a nicer hotel for bumping us (the only comparable was Palmilla). Finally, Orbitz did not want to lose my husband's business (he books approx. 400 tickets per year with Orbitz) so they are paying the difference for us to stay at Palmilla.
Marquis gladly took our reservation through Orbitz but then when a big party reserved, they had absolutely no problem kicking our reservation out, even though it was booked well over 2 mos ago. We will never give Marquis another chance, we were treated like dirt before we even got a chance to arrive, glad we found out how important their customers are before we arrived.