Jump to content

Photo

Orbitz & Expedia ~ BEWARE!


  • Please log in to reply
52 replies to this topic

#11 TammyWright

TammyWright

    Admin & Owner

  • Administrators
  • 11,659 posts
  • Wedding Location:Dreams Los Cabos

Posted 04 October 2006 - 04:14 PM

Quote:
Originally Posted by TOESNTHESND
This thread is freaking me out! I have always used Expedia and never had a problem with them. All of my friends use them as well and have never had a problem either. It's good to be aware....

i used to use them also but then had the issue so that made me sour on them..also, if you read on tripadvisors you will see lots of complaints about them...or go to BBB (better business bureau)

Founder and Owner of BestDestinationWedding.com  /  Bride & Groom Fly FREE Promotion

 
Looking for a travel agency that specializes in Destination Weddings-CLICK HERE?  We are an award winning travel agency and you can read our reviews here.
 
Awards and recognition: 
Palace Resorts Winner "Top Travel Agent", "Top Homebased Travel Agency" PRO Platinum Agency (Top Award)     |    AMResorts Master Agent & Top Agency  
Karisma Hotels Diamond Level 5 (highest production), Top 10 Azul Weddings, Top Wedding Coordinator | Wright Travel & Karisma GIVC Benefits
Travel Impressions Best of the Best Globe Winner    |     Apple Vacations Golden Apple Winner  
sml_gallery_206696_17612_13451.pnggallery_206696_17572_8409.jpg    sml_gallery_206696_17572_1003.jpg
Vendor rules are HERE! Please read!  If you are a vendor and looking to advertise your business, please email ads@bestdestinationwedding.com.


#12 Jackie

Jackie
  • Sr. Member
  • 2,290 posts

    Posted 08 October 2006 - 12:24 PM

    Quote:
    Originally Posted by gkashmira
    Jackie are you in RI? I grew up there :)

    Also I have to admit that for work I book travel with Expedia and Orbitz constantly. Honestly we have never had a problem with any of our flights or hotels or rental cars and we travel all over the world. One thing that I do think makes a difference however is when you're a frequent traveler you have accounts with all these airlines and hotels, and when you book online they get this information anyway. So the director I work with always get upgraded in the hotels and sometimes on the flights just because she travels with these guys so often.

    Anyway, I certianly believe people have had problems I just have had a really good experience over the years using these guys. They've even let me cancel penalty-free non-refundable airline tickets (but I booked them and then cancelled them in about 20 minutes...)

    Just a thought...

    However what I do often do is look stuff up on Orbitz and then go to the hotelairline directly to see if I can get a better price (sometimes you can and sometimes you can't)
    Kashmira - No I'm not from RI. I live on Cape Cod MA now, but grew up in the Milford MA area. I frequently vist Newport though. I love the town wether its for a romantic cliff walk with Ryan or a girls night out on the town.
    Jackie
    My Dreams Cabo Wedding Review
    http://bestdestinati...om/forum/t22576

    #13 TammyWright

    TammyWright

      Admin & Owner

    • Administrators
    • 11,659 posts
    • Wedding Location:Dreams Los Cabos

    Posted 08 October 2006 - 12:54 PM

    also, i agree with kash...i think it is the best way to go...use expedia/orbitz as a guide for prices, then either go to hotel direct or a TA. We have a better rate that what most hotels release to the public because we contract with them every year that we will sell their product if they can give our clients a lower price. This does not always happen but usually about 80% of the time.

    Like one resort in los cabos offers their group rate at $420 per night but we can get it for $320. or another one in cabo san lucas offers $210 per night but our rate is $161.

    it is best to shop around to get the lowest price as well.

    Founder and Owner of BestDestinationWedding.com  /  Bride & Groom Fly FREE Promotion

     
    Looking for a travel agency that specializes in Destination Weddings-CLICK HERE?  We are an award winning travel agency and you can read our reviews here.
     
    Awards and recognition: 
    Palace Resorts Winner "Top Travel Agent", "Top Homebased Travel Agency" PRO Platinum Agency (Top Award)     |    AMResorts Master Agent & Top Agency  
    Karisma Hotels Diamond Level 5 (highest production), Top 10 Azul Weddings, Top Wedding Coordinator | Wright Travel & Karisma GIVC Benefits
    Travel Impressions Best of the Best Globe Winner    |     Apple Vacations Golden Apple Winner  
    sml_gallery_206696_17612_13451.pnggallery_206696_17572_8409.jpg    sml_gallery_206696_17572_1003.jpg
    Vendor rules are HERE! Please read!  If you are a vendor and looking to advertise your business, please email ads@bestdestinationwedding.com.


    #14 TammyWright

    TammyWright

      Admin & Owner

    • Administrators
    • 11,659 posts
    • Wedding Location:Dreams Los Cabos

    Posted 04 November 2006 - 06:40 PM

    this was posted a tripadvisor.com recently. orbitz and expedia bookings get low priority from the resorts and it is not uncommon to get bumped.

    ==================
    Traveler rating:
    San Jose Del Cabo: Marquis Los Cabos, Beach Golf, Spa & Casitas Resort: "Cancelled by Marquis"
    Oct 25, 2006 Onyxsoleil, Denver, Colorado


    We booked our stay for the end of November about 2 months ago. We received a call from Orbitz stating they had changed our reservation and we were being moved to the Westin. This was not acceptable since we were paying $400 per night for Marquis and the Westin was less than $200 per night. If we wanted the Westin, we would have booked the Westin. We have spent approximately 4 hours on the phone with Orbitz trying to figure the mess out. Marquis was not willing to pay the difference for a nicer hotel for bumping us (the only comparable was Palmilla). Finally, Orbitz did not want to lose my husband's business (he books approx. 400 tickets per year with Orbitz) so they are paying the difference for us to stay at Palmilla.

    Marquis gladly took our reservation through Orbitz but then when a big party reserved, they had absolutely no problem kicking our reservation out, even though it was booked well over 2 mos ago. We will never give Marquis another chance, we were treated like dirt before we even got a chance to arrive, glad we found out how important their customers are before we arrived.

    Founder and Owner of BestDestinationWedding.com  /  Bride & Groom Fly FREE Promotion

     
    Looking for a travel agency that specializes in Destination Weddings-CLICK HERE?  We are an award winning travel agency and you can read our reviews here.
     
    Awards and recognition: 
    Palace Resorts Winner "Top Travel Agent", "Top Homebased Travel Agency" PRO Platinum Agency (Top Award)     |    AMResorts Master Agent & Top Agency  
    Karisma Hotels Diamond Level 5 (highest production), Top 10 Azul Weddings, Top Wedding Coordinator | Wright Travel & Karisma GIVC Benefits
    Travel Impressions Best of the Best Globe Winner    |     Apple Vacations Golden Apple Winner  
    sml_gallery_206696_17612_13451.pnggallery_206696_17572_8409.jpg    sml_gallery_206696_17572_1003.jpg
    Vendor rules are HERE! Please read!  If you are a vendor and looking to advertise your business, please email ads@bestdestinationwedding.com.


    #15 Sarah

    Sarah

      VIP Member

    • VIP Member
    • 6,996 posts

      Posted 04 November 2006 - 06:53 PM

      That is just plain scary. I keep telling my prospective guests that they're getting a great rate through my room block, that it's much safer to book through a TA, but yet, some insist they want to book through Expedia or Orbitz. ARRGGHHHHHH!! I just hope they make it!

      #16 TammyWright

      TammyWright

        Admin & Owner

      • Administrators
      • 11,659 posts
      • Wedding Location:Dreams Los Cabos

      Posted 04 November 2006 - 08:16 PM

      Quote:
      Originally Posted by AQHARIDER
      That is just plain scary. I keep telling my prospective guests that they're getting a great rate through my room block, that it's much safer to book through a TA, but yet, some insist they want to book through Expedia or Orbitz. ARRGGHHHHHH!! I just hope they make it!
      lets hope it turns out fine..luckily your weekend isn't super busy...like a long weekend or something

      Founder and Owner of BestDestinationWedding.com  /  Bride & Groom Fly FREE Promotion

       
      Looking for a travel agency that specializes in Destination Weddings-CLICK HERE?  We are an award winning travel agency and you can read our reviews here.
       
      Awards and recognition: 
      Palace Resorts Winner "Top Travel Agent", "Top Homebased Travel Agency" PRO Platinum Agency (Top Award)     |    AMResorts Master Agent & Top Agency  
      Karisma Hotels Diamond Level 5 (highest production), Top 10 Azul Weddings, Top Wedding Coordinator | Wright Travel & Karisma GIVC Benefits
      Travel Impressions Best of the Best Globe Winner    |     Apple Vacations Golden Apple Winner  
      sml_gallery_206696_17612_13451.pnggallery_206696_17572_8409.jpg    sml_gallery_206696_17572_1003.jpg
      Vendor rules are HERE! Please read!  If you are a vendor and looking to advertise your business, please email ads@bestdestinationwedding.com.


      #17 SarahMc

      SarahMc
      • Newbie
      • 146 posts

        Posted 04 November 2006 - 10:42 PM

        My FI had a bad experience with Orbitz - don't use them! He bought an airline ticket to his sister's wedding in Canada, they charged his card and he found out he didn't have a ticket the day he was supposed to leave and had to pay BIG bucks for a last minute ticket.
        Sarah & James
        Dreams Los Cabos
        June 28, 2007

        #18 TammyWright

        TammyWright

          Admin & Owner

        • Administrators
        • 11,659 posts
        • Wedding Location:Dreams Los Cabos

        Posted 04 November 2006 - 10:50 PM

        Quote:
        Originally Posted by SarahMc
        My FI had a bad experience with Orbitz - don't use them! He bought an airline ticket to his sister's wedding in Canada, they charged his card and he found out he didn't have a ticket the day he was supposed to leave and had to pay BIG bucks for a last minute ticket.
        this actually happens more often than you think. they have really fine print that lets them off the loop if they screw up or the rates change, etc.

        Founder and Owner of BestDestinationWedding.com  /  Bride & Groom Fly FREE Promotion

         
        Looking for a travel agency that specializes in Destination Weddings-CLICK HERE?  We are an award winning travel agency and you can read our reviews here.
         
        Awards and recognition: 
        Palace Resorts Winner "Top Travel Agent", "Top Homebased Travel Agency" PRO Platinum Agency (Top Award)     |    AMResorts Master Agent & Top Agency  
        Karisma Hotels Diamond Level 5 (highest production), Top 10 Azul Weddings, Top Wedding Coordinator | Wright Travel & Karisma GIVC Benefits
        Travel Impressions Best of the Best Globe Winner    |     Apple Vacations Golden Apple Winner  
        sml_gallery_206696_17612_13451.pnggallery_206696_17572_8409.jpg    sml_gallery_206696_17572_1003.jpg
        Vendor rules are HERE! Please read!  If you are a vendor and looking to advertise your business, please email ads@bestdestinationwedding.com.


        #19 Jackie

        Jackie
        • Sr. Member
        • 2,290 posts

          Posted 05 November 2006 - 12:08 PM

          Quote:
          Originally Posted by AQHARIDER
          That is just plain scary. I keep telling my prospective guests that they're getting a great rate through my room block, that it's much safer to book through a TA, but yet, some insist they want to book through Expedia or Orbitz. ARRGGHHHHHH!! I just hope they make it!

          I have a feeling that this is going to happen to a lot of brides guests. Hopefully everything turns out ok, but most people do not read reviews like us crazy brides to be. You can try and warn off people as much as you want but if they feel like they are getting this great deal it makes it pretty hard to persuade them otherwise. I would much prefer to get a good deal and actually be able to trust that I am going to get to my destination then get a great deal and end up not getting my flight or have to change hotels. Not such a great deal when that happens.
          My Dreams Cabo Wedding Review
          http://bestdestinati...om/forum/t22576

          #20 crazyldy

          crazyldy
          • Jr. Member
          • 174 posts

            Posted 15 July 2009 - 10:39 PM

            oh my goodness I never want to use expedia ever agian




            0 user(s) are reading this topic

            0 members, 0 guests, 0 anonymous users