Interesting website- Expedia News
Posted 21 April 2009 - 09:16 PM
Posted 22 April 2009 - 12:07 AM
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Posted 22 April 2009 - 12:26 AM
Posted 27 April 2009 - 10:41 AM
Posted 30 April 2009 - 12:28 PM
| Originally Posted by Ayita |
Wow. I've used Expedia for years - and I mean, up to 50 trips a year. Hotels, flights, cars. Never had an issue. Did I get lucky ?
Posted 03 May 2009 - 02:17 PM
| Originally Posted by TA Maureen |
I'm sure many many people have had positive experiences with expedia and other online booking agencies. But I think the point is when a problem does strike sometimes it can be compounded by the fact that there is not one point person to talk to and when it hits the fan it can be frustrating due to their lack of customer service.
I'm also sure people that travel a lot tend to have better "luck" because they know what they're doing and have a better sense of how travel works, but people that do not travel much may have a difficult time with online bookings.
If everything goes right, then it's fine. After all you've chosen your hotel, flight, etc and as long as those plans don't change everything goes as it should. The problem is when there is some sort of issue or special circumstance: expedia's customer service is just non-existant so you can really end up being screwed. They don't stand behind anything they advertise on their website and don't care about their customers - IMO. I personally always think that the mark of a good company isn't necessarily that everything goes fine, but it's how they deal with it when things get screwed up. By this definition, expedia is not a good company in my books! So it's not to say that using expedia is a bad idea, but you do run the risk of being very angry should something go wrong because expedia will not do much to help you.
Posted 04 May 2009 - 11:53 AM
Anyway if anyone can recommend other companies please do so. I am always open to suggestions.
Posted 06 June 2009 - 01:16 PM
| Originally Posted by TA Jennifer |
Interesting website- and a little scary! I found this on another forum I visit.
*victims of EXPEDIA - news - press release - travel - fraud - scam - Flight - Ticket - Customer service - Deal - Vacation - Destination - code - E-ticket - Problem - Issue
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