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44 replies to this topic

#31 ~Angela~

  • Sr. Member
  • 4,172 posts

    Posted 01 March 2009 - 11:07 PM

    I feel comfortable enough with my photographer that I would totally inform her of the situation ..... especially if you are planning to take your business elsewhere, meaning your photographer will also come with you, if the RIU is unwilling to stay true to their word.

    I can understand why you'd be hesitant though, especially when they know his info.

    I am not booking anything with the Riu until I see how this gets resolved. The photographer is the only thing I really have for my wedding. She is from Canada and travelling with us to Cabo so essentially she is a guest as well but I don't want to take chances either.......

    #32 lgarner83

    • Member
    • 530 posts

      Posted 01 March 2009 - 11:24 PM

      I'll let you know!

      #33 HpyBride

      • Newbie
      • 9 posts

        Posted 01 March 2009 - 11:41 PM

        The same thing happened to me! My mom and I went to meet with her last year and she assured us that it was totally okay to bring in our own florist, photographer and mariachi... then i emailed her to give her all the info and she responded the same way she did to you. So Frustrating!! In a way, they're forcing you to pay more to use their vendors b/c they're marked up. I even asked if there was any room for negotiation and the response was of course, NO. ugh!
        Keep me posted, i'll also keep everyone posted on what we get worked out. Our wedding is in 6 weeks and we're stressing out a little.

        #34 lgarner83

        • Member
        • 530 posts

          Posted 02 March 2009 - 12:12 AM

          OMG HpyBride...I'm so sorry that you are going through this too. Have you paid any deposits towards your other vendors that you are going to lose out on? 6 weeks!!!! I can feel how frustrated you must be with this. Good luck, and please keep me updated!

          #35 lgarner83

          • Member
          • 530 posts

            Posted 02 March 2009 - 11:39 AM

            UPDATE: I contacted our photographer letting him in on the situation and he responded that he doesn't underwstand as he has shot TWO weddings (one in Jan and one in Feb) of this year. So why the eff are we being treated unfairly?

            #36 BBW

            • Newbie
            • 54 posts

              Posted 02 March 2009 - 05:18 PM

              Hi Lisa.

              It is so sad what's happening to you, unfortunately, that's got RIU writting all over it.

              I used to work with them for almost 2 years, and one thing I learned in that time is that, if they change their mind about something, they won't change it back. Many times I had to suck it all up and deliver bad news to brides that had other things planned, just like you this days.

              Someone (Can't remember who), said that they were "flaky" about somethings, believe, they're not when it's for their benefit (like this situation). But like I said before, if they told you that they won't let you bring your own photographer, they won't.

              They will negotiate with you, that he can come and take your pictures, BUT, and this is a huge BUT, you would still have to pay for the photographer that is included in the package, because (this is funny), the package is like it is and they can't brake it, because then it wouldn't be a package.

              They told me to say that once, so, I might know a bit.

              Anyways, I know you'll resolve this issue.

              Best Wishes

              #37 lgarner83

              • Member
              • 530 posts

                Posted 02 March 2009 - 11:01 PM

                Well, it's settled. We stood our ground. Contacted Erika's manager and then went to corporate. When we gave them the names of two other couples who have been allowed to bring Cabo Vendors for their weddings there in Jan and Feb of this year, I think it was the straw that broke the camel's back. Erika emailed me back that after reviewing our situation with the manager they decided to me an exception for us only this once and let in our photographer/videographer. I'm still on the wary side because I felt this situation was handled terribly but I'm just happy that we got what we wanted and FOUGHT for! woohoo!!!!!!

                #38 ddiinnyyeell

                • Jr. Member
                • 226 posts

                  Posted 02 March 2009 - 11:04 PM

                  YOU GO GIRL!

                  Standing your ground has paid off!
                  Danielle & John
                  Aventura Spa Palace
                  October 30, 2009

                  Wedding Photos By Bella Luce Photography

                  #39 ~Angela~

                  • Sr. Member
                  • 4,172 posts

                    Posted 02 March 2009 - 11:21 PM

                    Yay! So happy for you!

                    #40 MarieSam

                    • VIP Member
                    • 2,336 posts
                      • LocationSouthern California

                      Posted 03 March 2009 - 05:32 AM

                      YAY excellent news ~ your persistence paid off!!! Thank goodness you got it all resolved I'm elated for you girl

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