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Ocean Turquesa & Coral Brides?


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#2341 Kayla88

Kayla88
  • Jr. Member
  • 163 posts
  • Wedding Date:July 15, 2015
  • Wedding Location:Ocean Coral
  • LocationAlberta

Posted 04 November 2014 - 11:57 AM

Just wondering if Ariel/Cynthia are quick to respond? I've never dealt with them but I emailed about a week ago and still have not had a reply. Just wondering of this is normal for them or just because Daniel left? Thanks

#2342 BeachBrideJess

BeachBrideJess
  • Newbie
  • 7 posts
  • Wedding Date:November 22, 2015
  • Wedding Location:Ocean Coral and Turquesa
  • LocationBarrie, Ontario

Posted 05 November 2014 - 02:03 PM

Hi Everyone,

 

I have a question for the recently past Brides of Ocean Coral and Turquesa. I was reading a a review from a few years ago and it said that once the party stops by the pool bar at night, the sports bar is open all night and has food and dancing. Is this true?

 

I was just wondering because I wanted to pay for extra hours for our wedding but if they have dancing and food there all night I don't want to waste my money when we can just all head over there once the wedding is over.

 

Thanks for your help in advanced! :)



#2343 Marciemarce

Marciemarce
  • Newbie
  • 16 posts
  • Wedding Date:February 17, 2015
  • Wedding Location:Ocean Turquesa and Coral
  • LocationLondon, Ontario

Posted 08 November 2014 - 06:05 AM

I emailed over a week ago and have not heard a thing! Maybe we were just spoiled by Daniel, who would get back right away, multiple times a day! I guess we just have to cross fingers and hope for the best!



#2344 Kayla88

Kayla88
  • Jr. Member
  • 163 posts
  • Wedding Date:July 15, 2015
  • Wedding Location:Ocean Coral
  • LocationAlberta

Posted 08 November 2014 - 06:52 AM

I emailed over a week ago and have not heard a thing! Maybe we were just spoiled by Daniel, who would get back right away, multiple times a day! I guess we just have to cross fingers and hope for the best!


I've had the same problem. I've also tried calling and I haven't been able to talk to anyone. :(

#2345 JustynaB

JustynaB
  • Newbie
  • 5 posts
  • Wedding Date:November 11, 2014
  • Wedding Location:Ocean Coral and Turquesa
  • LocationDenver, CO

Posted 09 November 2014 - 06:31 AM

I'm at the resort right now. They only have Cynthia and Areli working in the wedding department and they have 3 weddings a day.
Just an observation:
Yesterday they had 2 receptions side by side on the 2 terraces. Not something I liked so if you don't want to share I would ask Cynthia what other weddings are going on on your day and where.

#2346 Kayla88

Kayla88
  • Jr. Member
  • 163 posts
  • Wedding Date:July 15, 2015
  • Wedding Location:Ocean Coral
  • LocationAlberta

Posted 12 November 2014 - 06:45 AM

I'm at the resort right now. They only have Cynthia and Areli working in the wedding department and they have 3 weddings a day.
Just an observation:
Yesterday they had 2 receptions side by side on the 2 terraces. Not something I liked so if you don't want to share I would ask Cynthia what other weddings are going on on your day and where.


Congratulations:(
Thanks for the information :) I can't wait to hear all about your experience when you return,:)

#2347 MHyde

MHyde
  • Newbie
  • 9 posts
  • Wedding Date:December 16, 2014
  • Wedding Location:Ocean Coral & Turquesa
  • LocationCalgary, AB

Posted 12 November 2014 - 08:57 AM

So weird that people are having a tough time getting a hold of them at the resort ...

I have heard back from our new planner and usually takes no more than 2 days to respond. Maybe they are just dealing with the weddings that are coming up before the ones that are taking place in the New Year??

I only have another month to go!! Eeek!



#2348 Kayla88

Kayla88
  • Jr. Member
  • 163 posts
  • Wedding Date:July 15, 2015
  • Wedding Location:Ocean Coral
  • LocationAlberta

Posted 15 November 2014 - 06:34 AM

I emailed over a week ago and have not heard a thing! Maybe we were just spoiled by Daniel, who would get back right away, multiple times a day! I guess we just have to cross fingers and hope for the best!

I emailed over a week ago and have not heard a thing! Maybe we were just spoiled by Daniel, who would get back right away, multiple times a day! I guess we just have to cross fingers and hope for the best!




Once you recieve your first e-mail things should go smoother. I know have my questions answered after 2 days. :) Not as fast as Daniel.
I also had to use the following email address groups.hpc@oceanhotels.net
Hope it helps :)
I have a question about the complementary wedding packages using the room upgrade. It says that you need to book a privilege or Dulexe jr suite room. Air Canada vacations is telling me that there is no such thing as a Dulexe jr suite. Anyone have any ideas? TIA

#2349 calgarybride2015

calgarybride2015
  • Sr. Member
  • 4,506 posts
  • Wedding Date:January 21, 2015
  • Wedding Location:Grand Sirenis Riviera Maya
  • LocationCalgary, AB

Posted 15 November 2014 - 07:12 AM

Once you recieve your first e-mail things should go smoother. I know have my questions answered after 2 days. :) Not as fast as Daniel.
I also had to use the following email address groups.hpc@oceanhotels.net
Hope it helps :)
I have a question about the complementary wedding packages using the room upgrade. It says that you need to book a privilege or Dulexe jr suite room. Air Canada vacations is telling me that there is no such thing as a Dulexe jr suite. Anyone have any ideas? TIA


Sorry jumping in. It's possible that AC doesn't have access to some room
Types and maybe that is why they are saying that ?! For our resort my sister wanted the large connecting rooms for her teenage kids but AC has no 'privilege' to book those so my sister has to ask for the upgrade at check in. Just a thought.


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-Kim

Married on 2015/01/21 at the Grand Sirenis Riviera Maya with 43 guests in attendance   :)

 

Planning Thread - http://www.bestdesti...s-riviera-maya/

 

Wedding Pictures http://www.bestdesti...ra-maya/page-36

 

Wedding Review http://www.bestdesti...31#entry1885600

 

 


#2350 Kayla88

Kayla88
  • Jr. Member
  • 163 posts
  • Wedding Date:July 15, 2015
  • Wedding Location:Ocean Coral
  • LocationAlberta

Posted 15 November 2014 - 07:41 PM

Sorry jumping in. It's possible that AC doesn't have access to some room
Types and maybe that is why they are saying that ?! For our resort my sister wanted the large connecting rooms for her teenage kids but AC has no 'privilege' to book those so my sister has to ask for the upgrade at check in. Just a thought.
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Wonderful! thanks so much. That thought never even crossed my mind. I'll contact the resort and see what they have to say :)




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