Hi I'm hoping someone can help me! I leave April 13 for my wedding and my coordinator Claudia has stopped returning emails. She has been amazing this whole time and I have been super laid back and didnt really start anything until December for planning. It's been almost two weeks and there are still things outstanding that I need confirmed. I've been emailing the groups email. Does anyone have another email? All reviews I've read to date say Ana is amazing...is there an email for her?
I finally contacted the company I booked them through today. They gave e a weddings.mex email so ive also tried this route. I'm just really frustrated with how good the communication was, then when everyone was paid in full it got a bit more delayed and then four weeks before and no one will get back to us. I've been trying to confirm an additional two people to come just for the wedding and cancel the DJ, which now probably won't happen with the "lack of" notice.
If anyone has contact info I would really appreciate it.
Hi!! Sorry to hear about the stress you're dealing with. From reading this thread, it's not uncommon to not get a reply for 2 weeks, but I totally get that you need a response now since your wedding is only 2 weeks away!
If it helps, I'm sure that most decisions can be made once you get to the resort.
Have you booked the resort's DJ, Nick Canos? I just cancelled him too... took over a month to do that. Vanessa emailed me saying that she'll cancel him for me, and then Ana messaged me asking if I have heard back from the DJ. I then asked her to cancel him for me, which she said she'd do. I have emails from both Vanessa and Ana saying that they cancelled him for me so I hope there's no confusion once I get there!
If you're needing a response before you leave, I would either send another email or just call them. Otherwise, if it's something that you can deal with in person once you get there, I'd just wait. Honestly I think the most important thing right now is for you to be as calm and relaxed as possible before your big day. Don't sweat the small stuff I know that's VERY hard to do when you're a bride... I'm having trouble staying stress-free too.