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Question about Palace Resorts Weddings


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#1 mforbes

mforbes
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  • 187 posts

    Posted 21 August 2008 - 05:15 PM

    Hi Ladies!

    I am in the process of booking my wedding through Palace Resorts and was wondering what the time frame was for you to receive your wedding contract... I sent my reservation request two weeks ago and have not received a contract- just wanted to see if this was typical and just need to be patient... I'm starting to feel like this

    Thanks,
    Megan

    #2 Kelly C

    Kelly C
    • Sr. Member
    • 2,051 posts

      Posted 21 August 2008 - 05:21 PM

      Megan,
      I'm getting married at a RIU in cabo, but it took a couple of weeks to get my confirmation number back. They have to make sure a minister is available first. At least thats what they told us. They did respond alitlle quicker once my TA called them. That might help.
      Kerrington Danielle was born 6/23/09 12:31 pm 7lbs 14oz.

      http://i295.photobuc....e/IMG_9487.jpg

      #3 mforbes

      mforbes
      • Jr. Member
      • 187 posts

        Posted 22 August 2008 - 07:08 PM

        Thanks Kelly!

        #4 Dez921714

        Dez921714
        • Sr. Member
        • 1,489 posts

          Posted 23 August 2008 - 12:34 AM

          Megan, which resort are you getting married at?

          It took some time for them to get back to me, but i'd stay on top of them because you don't want them to forget about youm (or give your slot to someone else!).

          Maybe just "check in" and tell them you want to make sure they have everything they need from you and ask when you should expect the confirmation.

          Good luck!
          http://ticker.7910.o....25vdCBpbiA.gif27 Confirmed with Plane Tickets...5 with rooms booked!

          150 INVITES / 6 YES / 13 NO

          #5 catandcleo

          catandcleo
          • Jr. Member
          • 173 posts

            Posted 26 August 2008 - 06:30 PM

            I'm getting married at Aventura Spa Palace.
            i did the quick check on their website to make sure my date and time was available, and then i stalked it every day (okay, several times a day) for a few weeks until we booked. And then i sent them an e-mail to make sure they knew it was for a wedding, because we booked through Air Canada Vacations. I got my contract within 2 days. The Palace Coordinator in Florida (i assume their head office) and now my actual wedding coordinator at the resort have been extremely helpful since then.

            Just send them an e-mail with your reservation info and politely ask if they have sent the contract yet. Or better still - call them and confirm. I'm sure they understand that this is a big deal and brides get nervous about stuff like this!

            #6 Queenie77

            Queenie77
            • Newbie
            • 48 posts

              Posted 04 September 2008 - 04:55 PM

              I am really struggling with the Miami office too. My assigned WC never ever answers her phone. Voice mails go unanswered. She left for a week without an out-of-office notice the week my reservation contract was due. It's been two weeks now, and still no written confirmation... just an email saying she got my paperwork, and a contract would be on the way. This was even after I left her an email and a voice mail that I had some very basic questions. I don't know how much more patient I can be. I am considering dropping Palace Resorts all together. I can't properly budget, do STDs or anything until I get some basic info from the resort. My friend says to ask for a new WC - does anyone have any name referrals?

              #7 catandcleo

              catandcleo
              • Jr. Member
              • 173 posts

                Posted 04 September 2008 - 05:10 PM

                i am so sorry you guys seem to be having such problems... Seriously, i have only had good experiences.

                Here is the contact info for the woman who handled the miami side of mine. (I am no longer dealing with her, this close to the wedding. Now i am dealing directly with the WC on site.) But whenever i had any questions, she was very quick to respond, or to get them answered by someone else if she didn't know the answer.

                YUDELKA KOK (the fiance got a huge kick out of her name... he's apparently 12!)

                WEDDING SALES COORDINATOR-MIAMI

                PHONE 1-800-635-1836 EXT 6531

                YKOK@PALACERESORTS.COM

                Palace Resorts

                Cancun.travel | The Cancun Convention & Visitors Bureau Webpage

                #8 rach220

                rach220
                • Member
                • 532 posts

                  Posted 28 October 2008 - 06:34 AM

                  I just booked mine and they sent the contract the very next day!

                  I was impressed...I would have your TA call, or call yourself...it's stressful!

                  Married July 16, 2009
                  Aventura Cove Palace Resort
                  Riviera Maya, Mexico

                  photo by Misti Douglas

                  #9 kristin928

                  kristin928
                  • Newbie
                  • 78 posts

                    Posted 29 October 2008 - 11:25 AM

                    I had really good luck when I booked my wedding. I am getting married at Isla Mujeres Palace so I am not sure if my wedding coordinator is not as busy as some of the other resorts or not. I believe after we spoke with the Miami office everything was done through email. I printed out the contract and faxed back with signatures. Of course they take your deposit right away! Keep calling- don't let them forget about your wedding! Good luck!

                    #10 rach220

                    rach220
                    • Member
                    • 532 posts

                      Posted 04 November 2008 - 08:39 AM

                      I take my last post back...while they were quick to send me the contract, my WC has not answered my emails of questions...3 in all...I had questions about the contract...got them figured out on my own (somewhat) and faxed it in to make the deadline and not lose our ceremony time. The WC immediately emailed me to say she recieved the contract, but still hasnt answered any of my questions and seems to be completely ignoring them.
                      The only contact info I have besides her email is an 800 number which I can't get ahold of her specifically through....
                      so frustrating!

                      Married July 16, 2009
                      Aventura Cove Palace Resort
                      Riviera Maya, Mexico

                      photo by Misti Douglas




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