Posted 12 February 2009 - 02:38 PM
Unfortunately, it is up to the TA to do what he/she pleases with the TC (tour conductor). But usually it's spelled out in some sort of contract ahead of time so the guest is aware of it. The cruise line pays them out to the TA and then they can do with them what they will. In this day and age most passengers know about them, so they ask up front. But if they don't ask, not all TA's will disclose it.
However, sometimes it is in the TA's best interest to share the TC too. For example I've got a few groups where I told the group leader I will give them up to 2 TC and I keep the rest. But that's because I'm putting out a lot of money up front to assist them with advertising etc for the cruise. And I'm opening it up to my own clientele too so not all of the passengers are their own personal friends/family. So technically they didn't "earn" the extra TC with their own group members anyway. Or I may tell a group we'll go back and forth (one for you, one for me), again, depending upon what I'm putting out up front.
But for a simple wedding cruise, I've always just given them all back to my brides. You've earned them, you can have them. And if for some reason I wasn't going to to that, they'd know about it up front.
Go back and try to negotiate with the TA. She doesn't HAVE to keep them all. She is choosing to keep them all.
As for the OBC, yes, most times that is out of the TA's pocket. But not all the time. I don't know if she's fibbing on that one or not.