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F#$@ T-Mobile!


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#1 Martha

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    Posted 26 June 2008 - 05:21 PM

    UGH! I tried calling Jay earlier because I was worried that he hadn't called me all day.

    It seems his phone has been DISCONNECTED. Even though our lines are on the same account and mine works just fine. And, we do not owe a balance.

    I call T-MO and they ask if I have rec'd the letter? What letter? Apparently they sent letters out to people that are never on a T-Mo tower and are always roaming. WTF? AND?

    So, she transferred me to the dept. I need to speak with....almost 30 minutes later I am stil on hold.


    So what if he is roaming? He works out of state! He wouldn't be roaming if T-MO would get more towers! He hardly ever has service anyhow because T-MO sucks.


    WTF?


    Hello, I am pregnant and would like to have some way of communicating with him!

    #2 Kat81

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      Posted 26 June 2008 - 05:33 PM

      That sucks! I have Tmobile too and Ryan is always roaming. I never recieved a letter either. He has service right now. WTF?! I have been looking into ATT but they don't have as good of packages as Tmobile.. SIGH

      #3 Martha

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        Posted 26 June 2008 - 05:42 PM

        OH HELL NO!!!!!!! They are telling me it has ben perm. disconnected but because it is something they did, they will waive our fee. I DO NOT think so!!!

        How dare they? He only as 2 more weeks at this job. I am so irate I am in tears.

        I need to be able to talk to him and now I can't.


        oMG...I spoke to a supervisor and started bawling. She put me on hold to figure something out. She is probably freaking out because I am crying.


        Ugh

        #4 Kat81

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          Posted 26 June 2008 - 05:46 PM

          In my past experiences with them their customer service is really great. I am sorry you are so stressed. Try to calm down. He can always to to walmart and buy a tracphone or something he can use for two weeks.

          #5 Martha

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            Posted 26 June 2008 - 05:52 PM

            Kat, You should call them just to make sure.

            The supervisor was helpful and supposedly reactivated it but said it will be monitored to check for roaming. I told her it was only for 2 more weeks and after that he was not going to travel anymore.


            I think the crying helped to get it reactivated....but she said it could take up to 2 hours. I sure hope she wasn't lying!



            Thanks for letting me vent! I feel better now!

            #6 nikkianddean

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              Posted 26 June 2008 - 05:58 PM

              oh martha I am so sorry to hear about that!!! I have never heard good things about T Mobile or Sprintm, which is what I used to use. Sprint used to do that to me all the time!!!

              I hope it's back on like they said, Sprint was usually good about that part :)
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              #7 Kat81

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                Posted 26 June 2008 - 06:02 PM

                I am glad it worked out. They are usually pretty cool with stuff. I have been with them for six years. I just called Ryan and he said he has been having problems when he is supposed to be roaming he just doesn't have service. He was in town when I called and there was service. But I am looking into new companies because he is working in Bowie and has NO reception. He has to drive into town when he is off just to call. Which sucks because before we would text all day while he was working. It makes me feel so isolated from him! Anyway thanks for letting me vent!

                #8 Martha

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                  Posted 26 June 2008 - 06:10 PM

                  Se, Jay hardly ever gets service too. I wonder if it has anything to do with the whole roaming thing?

                  I think I cried too much in to my phone because now my phone isn't working. None of the buttons are working!!! Argh. I have taken out the battery and nada. Crap! Can't I get a break

                  #9 Kat81

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                    Posted 26 June 2008 - 06:13 PM

                    Leave the battery out for a while and take some paper towels and blot the buttons see if there is any moisture then let it set button side down for a while. Then try again.

                    #10 LisaG

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                      Posted 26 June 2008 - 06:20 PM

                      Oh Martha - that stinks!! i hope your phone starts working and so does his so you can call him. T-Mo sucks!




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