photographer is freaking out about my review
Posted 22 April 2008 - 01:18 PM
Posted 22 April 2008 - 01:23 PM
perhaps some of the photogs can chime in here... but you need to have a thick skin when you work in the media arts. its like being a doctor almost in terms of how patients rate the physicians bedside manor. you can be the best doctor in the world, but if your bedside manor sucks, then people are going to possibly think twice about being under your care. KWIM? same with a photographer. if your photos are beautiful, but your customer service is bad, its not worth my time and stress levels as a bride to deal with you. that is just my honest opinion. your vendors are supposed to be there for you to make things easy, not hard, no matter how their services turn out. you cannot honestly expect people to give you a glowing review as a vendor if you didnt provide for all your customer's needs...
Posted 22 April 2008 - 01:24 PM
After reading your review I was still very impressed by her work. I thought she took many amazing pictures for you. Now is when she is making herself look bad...
Posted 22 April 2008 - 01:26 PM
BTW on this forum we are happy to hear comments back from vendors, sometimes it helps to see both sides of the story. Ya know?
Posted 22 April 2008 - 01:29 PM
| Originally Posted by TammyB |
Ok so I remember back when I got married many women were upset with JC because he was behind in his photos, ono bride posted a VERY honest review. JC commented to it and accepted that is was a problem and is taking the steps to correc it.
Posted 22 April 2008 - 01:33 PM
Posted 22 April 2008 - 01:37 PM
On the other hand, I read your entire review and it was very honest in my opinion. I agree with Maura. Clients are going to have different experiences with vendors, and I feel like you were honest and open about your experience. You provided constructive criticism, you didnt just bash all of the negativity. If I was a photograhper and knew that one of my clients was a little disappointed in certain aspects of my work, I would first and foremost apologize and see what I could do to correct/admend the situation if at all possible, not send nasty emails. That is very unprofessional. Becoming a reputable vendor, its all about providing great customer service and client satisfaction on all levels.
Posted 22 April 2008 - 01:37 PM
I can be a really anxious person & I have found that when I'm in work mode & everyone else in in play mode it's really hard for me & I'm not fun to be around. But, getting that critism was good for me & I'm so much better at handeling stressful situations. I'm learning how to not stress out others when I'm stressed. I've also been influencing my mom to be the same way (we are basically the same person) & our holidays are getting to be much more fun. I feel like if i tried to be a wedding photographer I'd have a hard time not coming off as a drill seargent. it really impresses me how a great wedding photographer can do what they do. It takes some serious people skills & a ton of stamina.
So when i read your review I just saw some of my own flaws in what you said about her. It inspired me to work that much harder at managing it. I don't want to be a stress ball at my wedding. I can't imagine being in her situation & spending a week with strangers trying to fit in, then having a lot of work to do while there.
Posted 22 April 2008 - 01:39 PM
| Originally Posted by Maura |
if your photos are beautiful, but your customer service is bad, its not worth my time and stress levels as a bride to deal with you. that is just my honest opinion. your vendors are supposed to be there for you to make things easy, not hard, no matter how their services turn out.
Thank you for the support ladies, I really needed to hear this. And I'm very happy to hear that my review did not ruin her reputation, becaue I really didn't want to do taht, she did a fabulous job with my photos. It's just that in a perfect world I would have gotten a photographer who did pretty much exactly the same job, but didn't stress me out. So I wanted to warn others that if this concerns you, than maybe you should think carefully before hiring her, it's not like I went out saying "DON'T HIRE THIS PHOTOGRAPHER".
One part of her reply was:
"I hope you realize how unfair it is to make comment on a forum where I can not also make comments about the negative experiences I had or defend or explain the comments you made - such as your train which would never sit properly because it was an add-on of a clump of material that did not move well."
Okay, we did have some problems with my train because it was detachable and the clasps weren't tight enough. Once we realized this problem (because I noticed it wasn't hanging right), my mom tightened teh clasps and it was fine and I thougth it was beautiful. But why didn't she notice it was clumpy and see if it was fixable? I mean I understand if we had tried to fix it and it was still looking clumpy, but basically she's saying that she thought it was clumpy and she didn't even bother seeing if tehre was anything she could do about it. And how rude of her to say that it was "a clump of a material".
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