It took mine awhile and I am getting married in April 2015. It is frustrating, but they will get back to you. It took almost a month for them to process ours; however, they did and I received all the receipts as promised. It might not hurt to ask your travel agent, if working with one, to contact them just so they speed up the process. My TA actually did that stating that we were concerned with identity theft. I later found out that my e-mail actually went into their SPAM folder and that was part of the delay.
Good Luck and Congratulations!