I'm so sorry! They told me the same thing! Claudia said I could have my cocktail hour on the terrace, but not the reception and that i needed to have 70% of my guests in the tower. So last month I emailed her about my cocktail hour being held on the terrace and her reply was that the terrace wasn't available unless I had 100% of my quests booked in the preferred tower! I'm really confused. I hate how they make rules up as they go. At this point I may not even have a cocktail hour? I asked about the spa terrace and her response was that in order for me to have the spa terrace, it had to be after 8pm and it would cost me $200 more! So ballroom it is for me I guess?