Like Janices, I am having the most terrible experience with them. Pretty much everything you said there is happening to me, plus more. They told us (after we booked and put a deposit down on a specific week) that they were no longer able to get a wedding date within that week. Uh....should they not have at least CHECKED that a WEDDING DATE was available at SOME POINT during that week before they pressured us into putting a deposit down?!!! We were very specific and said we will only book if we can have an afternoon wedding/evening reception on the resort's rooftop patio overlooking the ocean. They said no problem, we put money down, now apparently we must either do a EARLY MORNING wedding, or we cannot get married during that week at all because the patio is all booked-up otherwise. Then now they are making us to be unreasonable raging bridezilla/groomzilla when we asked if our deposit could be moved to a different week that might have an afternoon wedding slot available. HOW IS THAT OUR FAULT?!??!?! Honestly ladies, I don't even know if there is a remedy for this and I'm dreading my own wedding because I'm sure it will be NOTHING like I envisioned, given that venue/timing was of number one importance to both me and my future hubby. I'm just trying to stay positive and keep in mind that everyone I love will be there, and we will have a great week together no matter what happens. But the wedding day itself......uh! I want to CRY just thinking about it I'm so mad. And since between the time we attended the initial consultation and now (approx. 5 months) NUMEROUS staffing changes have occurred and everyone we WERE working with is now gone. They have also refused to do any wedding planning (which was suppose to be FREE) for us unless we pay $2000 for the upgraded "Premium planning" package, and we got dissed when we said "it's not that complicated a wedding, we just need flowers, a cake and the perfect backdrop/venue! so I don't think we are the premium planning type...." Also, their prices are more expensive than if you just called an airline and booked a group DIRECTLY with them. I don't think I've ever hated a company so much in my life!