Stardust19852

We're planning a wedding there for Dec. 2011!! Because we still have some time, we haven't really gotten down to planning any details yet. Reading all these posts have been so helpful to figure out what's worth purchasing through the resort and what isn't, thanks ladies!! The only thing I regret with this wedding is booking our travels through The Wedding Holiday. ALL CANADIAN BRIDES please be aware of this company and NEVER book anything through them. Tell your friends the same! Dealing with them once every 2 months is about all I can handle and they provide slow and terrible customer service. There is a thread titled "Anyone have a review of The Wedding Holiday?" on this site, read the whole thing...out of 4 pages I think there is only 2-3 positive reviews. I've posted about 1/100 of my rant there, and only after crying over the phone with them were we able to switch from our original resort to this resort (due to a mistake THEY made as a travel agent/wedding planner during our original booking). Reading you guys' posts here and especially by a few who have actually married here at Playacar Palace has been so reassuring. Thanks so much for everyone who has contributed!!!

Like Janices, I am having the most terrible experience with them. Pretty much everything you said there is happening to me, plus more. They told us (after we booked and put a deposit down on a specific week) that they were no longer able to get a wedding date within that week. Uh....should they not have at least CHECKED that a WEDDING DATE was available at SOME POINT during that week before they pressured us into putting a deposit down?!!! We were very specific and said we will only book if we can have an afternoon wedding/evening reception on the resort's rooftop patio overlooking the ocean. They said no problem, we put money down, now apparently we must either do a EARLY MORNING wedding, or we cannot get married during that week at all because the patio is all booked-up otherwise. Then now they are making us to be unreasonable raging bridezilla/groomzilla when we asked if our deposit could be moved to a different week that might have an afternoon wedding slot available. HOW IS THAT OUR FAULT?!??!?! Honestly ladies, I don't even know if there is a remedy for this and I'm dreading my own wedding because I'm sure it will be NOTHING like I envisioned, given that venue/timing was of number one importance to both me and my future hubby. I'm just trying to stay positive and keep in mind that everyone I love will be there, and we will have a great week together no matter what happens. But the wedding day itself......uh! I want to CRY just thinking about it I'm so mad. And since between the time we attended the initial consultation and now (approx. 5 months) NUMEROUS staffing changes have occurred and everyone we WERE working with is now gone. They have also refused to do any wedding planning (which was suppose to be FREE) for us unless we pay $2000 for the upgraded "Premium planning" package, and we got dissed when we said "it's not that complicated a wedding, we just need flowers, a cake and the perfect backdrop/venue! so I don't think we are the premium planning type...." Also, their prices are more expensive than if you just called an airline and booked a group DIRECTLY with them. I don't think I've ever hated a company so much in my life!