Hi. Just saw this thread. I'm using DW.com right now. My TA is responsive and really nice but I ended up finding my own resort. The prices they get for the resorts they have many dealings with, they can get good prices. But for this resort that I found on my own, her prices aren't good at all. The prices were about $50 higher. I asked her why and she said her prices include transportation. I pointed out to her that this hotel includes transportation with the lower price I found. In addition, I inquired about booking group vs. individual. She did explain the pros and cons of both ways but did not even try to pursue getting me incentives, free rooms, etc. for booking over 20 rooms. I had to tell her I want the price breakdown for booking individual vs. group. In any case, now I have my dad looking into it for me because he is a travel agent. I didn't go with him initially because I thought DW.com reps really were more than travel agents but they're not. I thought they were real wedding planners as well. We'll see what my dad comes up with vs. what my DW.com rep comes up with. If her prices are more, I'm going with my dad. He also provides a wedding website, registry, etc. as well. I thought DW.com might not work out but for $50, I took the chance. We'll see what happens.