Jump to content

Photo

Dreams Cancun - Email Response Slow


  • Please log in to reply
15 replies to this topic

#1 wedding2007

wedding2007
  • Newbie
  • 2 posts

    Posted 19 March 2007 - 03:32 PM

    Does anyone have a good way to get information from the WC at Dreams? I've sent numerous emails to Claudia with questions and wedding date options but I have not received any replies. I could understand a 24-48 hour delay, but a couple weeks seems a bit much. Maybe she is on vacation or something? How is everyone else's experience?

    #2 pipi619

    pipi619
    • Newbie
    • 59 posts

      Posted 19 March 2007 - 03:38 PM

      A number of other brides in the forum have the same problems including myself. That's why I decided to do a site visit in June.

      #3 lambert13

      lambert13
      • Member
      • 901 posts

        Posted 19 March 2007 - 03:39 PM

        I had a similar problem contacting Sandra at Dreams Tulum. It ended up being a problem with me using AOL to send emails to her. I created a Yahoo account to use and have had quick responses since then. It's kind of a long shot, but it could be a problem like that.

        #4 LCBride2007

        LCBride2007

          VIP Member

        • VIP Member
        • 24,768 posts

          Posted 19 March 2007 - 03:39 PM

          I've had the same issues w/the Dreams PV WC - it's awful. Luckily Tammy (the host) has been able to help me, but it's still not good!

          #5 LEIGH

          LEIGH
          • Jr. Member
          • 478 posts

            Posted 19 March 2007 - 03:41 PM

            It's not just you! We all are having the same problems with communication issues with Claudia! I have a TA, and she is able to get a response out of her with in a 48 hours. If you don't already have one, it might be something to think about! (the host of this website is also a TA that specializes in DW's!)(Tammy)
            Let me know if I can help!
            Leigh
            Leigh and Bryan
            October 7th, 2007

            http://tickers.Ticke....5da3/event.png
            <a href="http://photobucket.com" target="_blank"><img src="http://i176.photobuc.../mueller4-1.jpg" border="0" alt="Photobucket - Video and Image Hosting"></a>

            #6 cancunbride2be

            cancunbride2be
            • Jr. Member
            • 153 posts

              Posted 19 March 2007 - 03:58 PM

              I had the same problem until I found my TA. She really gets a quick response. I have no idea why Claudia responds so much faster to her than I but it works! Find a TA that specializes in destination weddings, so they know the ropes of getting these WC to respond!
              Happily Married 1/25/08
              Dreams Resort, Cancun

              #7 070707

              070707
              • Newbie
              • 18 posts

                Posted 19 March 2007 - 04:32 PM

                My replies used to be very fast, less than a day usually. Lately I've had to call to get a response.

                Pipi619....When are you doing your site visit in June? I think we are going to be there in June as well.

                #8 *JillD*

                *JillD*
                • Sr. Member
                • 5,112 posts

                  Posted 19 March 2007 - 10:07 PM

                  I've had the same problems, but my TA gets quicker responses as well.

                  #9 anaderoux

                  anaderoux
                  • Sr. Member
                  • 3,220 posts

                    Posted 20 March 2007 - 01:15 PM

                    I had the same problem with my hotel's WC until my FI decided to call the hotel's manager, she now gets back to me immediately

                    #10 LEIGH

                    LEIGH
                    • Jr. Member
                    • 478 posts

                      Posted 20 March 2007 - 01:17 PM

                      Quote:
                      Originally Posted by anacgarcia
                      I had the same problem with my hotel's WC until my FI decided to call the hotel's manager, she now gets back to me immediately
                      Hmmmmmmm, maybe we should all try your approach!!!!!! Seems to have worked!
                      Leigh and Bryan
                      October 7th, 2007

                      http://tickers.Ticke....5da3/event.png
                      <a href="http://photobucket.com" target="_blank"><img src="http://i176.photobuc.../mueller4-1.jpg" border="0" alt="Photobucket - Video and Image Hosting"></a>




                      0 user(s) are reading this topic

                      0 members, 0 guests, 0 anonymous users







                      Facebook Pinterest Google+ Twitter