smr6281, I can relate to what you are going through. I faxed my wedding request on March 5th. Marlyn told me that she would get back to me 24-48 hours. I emailed her on the 12th because I had yet to get a response back. I heard nothing. I called the miami office that week and left a voicemail for Marlyn. Never heard from her. I called and spoke to the booking department and they told me (i called on march 21) that someone would get back to me in a day or two. I called the miami office again on march 23, and told them that I am very concerned about my booking request and the lack of communication. They told me I would hear something by the end of the day. NOTHING!!! I am so frustrated and am worried that we will not get our date and time due to the lack of communication which is not my fault. Finally, my travel agent told me to contact Renee at the Miami office. I emailed her and hope that she will be able to better assist me. They seriously need to tighten up this end of their business or they will lose future clients.