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Discountmugs.com -- Travel Mug Redo

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15 replies to this topic

#11 Beach Bride 80

Beach Bride 80
  • Jr. Member
  • 151 posts

    Posted 19 November 2008 - 12:38 PM

    I have had a similiar problem with discountmugs, however they are not going to replace the mugs for me, which I think is a bunch of crap. Each mug has a different size of imprint area, which I neglected to pay attention to. It happens to be the mug that I selected has an imprint area of h-1" w-2", but since my logo is square it looks really small and some of the writing you can barely read. So for future brides, my advice is to play close attention to the product ordered and the size of your design. I was really disappointed because I felt that someone in their "design team" should recognize when something doesn't look right and notify the client. I still plan on giving my mugs, but am extremely disappointed with the product after paying that much money for something, but it is partially my fault for not paying closer attention to the fine print.
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    #12 foxytv

    • VIP Member
    • 7,740 posts

      Posted 19 November 2008 - 12:44 PM

      April, I don't think yours looks too bad - but trust me I totally understand your frustration. They really should have someone in the review process contact customers if there is an obvious issue with sizing. And it is tough to figure out the actual dimensions the way they put the information on their website (well, it was when I ordered mine, but perhaps they've updated it since then).

      You will still be good to go with your mugs - but pay attention to see if the imprint comes off if you use them in the pool.

      My initial order was fine, but all the printin came off in the pool water with the mugs they redid for me.

      #13 adias.angel

      • Member
      • 719 posts

        Posted 20 November 2008 - 10:54 AM

        I just read a review that of someone else that ordered them and their guests had problems with the monogram peeling off!


        #14 scoutley

        • Newbie
        • 108 posts

          Posted 20 November 2008 - 10:52 PM

          Oh no! We just go our mugs from them and our logo is much smaller than we expected it to be too. Also, we have a circle around our logo, and on the mugs it came out shaped a little wonky. We've contacted them with photos and our complaints and haven't heard back from them yet! I guess we'll have to lean on them a little bit. But now I've checked out the other thread about the printing rubbing off, and now I'm really worried... I wish it weren't fall and yucky and rainy here because I would do a test. I definitely want to return them if the logos don't stay on...
          What a PERFECT day it was ...

          #15 mrslbs

          • Newbie
          • 26 posts

            Posted 24 November 2008 - 11:14 PM

            We ALSO had an issue with discountmugs.com. They sent us a proof with our original mug choice, which was basically just our monogram sent back to us in black and white. We than asked for a virtual proof so we could see the size of the monogram in relation to the mug. They told us that the imprint area was so small on our original mugs that we probably wouldn't be able to read it. WTF, um, yea, that's why we were spending $250 on personalized mugs, so the guests couldn't read them. So than they made a suggestion for a different mug, which did not have a handle, but we went with it bc it was more important to have the logo. So we approved the proof after going back and forth for 10 days. So we get the mugs in the mail, and they are our original mugs! Did we NOT just have an ongoing convo for a week and a half? Luckily we pushed back on them, and they sent the new mugs out. We were fortunate bc both mugs actually look really great, and we are going to do half and half. I am worried about the mugs w/o the handles though..after hearing so many monograms peeling off, we are going to warn the guests to try to hold by the bottom and not in the pool! It's amazing how many issues everyone has had with discountmugs!

            #16 Veronic

            • Newbie
            • 15 posts

              Posted 30 November 2008 - 06:15 PM

              I have had a similar problem with discount mugs as well. I got mine last week and the logo is quite small. I guess it is my fault for not paying attention to the printing area dimensions, but it's still frustrating!

              On the bright side, I have a tip to share with you.. We are travelling with a group of 30 so I was worried of people not knowing which mugs were theirs. I wrote my guests names with a silver sharpie pen on the bottom of each mug so they can tell them a part!

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