I actually had a pretty good experience there. Our "stylist" was working with me and another bride. I felt a little neglected standing around, waiting for her to finish each dress with the other girl (esp since my dresses were so simple to pull on and off as compared to a standard bridal gown). But she was friendly and knew her stuff. My girlfriend & I went for lunch to mull it over and when we came back, the store was much quieter. Then she was great! Remembered our names, spent lots of time with us, talked to the seamstress about what would be possible with the dress (I was concerned about all the beading), even talked to her about seeing if the shoes could be "unscuffed", but they suggested any attempts to get the marks off might stain the satin. She gave me about 3 hugs. She was sweet. It's just a bit of an assembly line when they are busy, which I gather is most of the time.
That's awesome. I am so happy you had a good experience. Did you ring the bell? (maybe that is only here?)
That was my first experience there too.... but when we went back for the BM's dresses we had the same lady but she wasn't busy so she sat with us and we had a blast! I even put my wedding dress back on with the BM's to see how they looked together lol