Posted 19 October 2007 - 03:11 PM
I called two days ago to let them know I was coming yesterday to pick it up. Her husband make a joke about how they thought maybe the wedding was cancelled and that's why I didn't come... I said "no, Anna was suppose to call me and she didn't."
He made the joke again when I came into the store.
I get there and he shows me the dress.. back up.. I asked Anna to look over the dress and make sure there weren't any loose strings or beads.. either tighten them up or remove the string. He opens it and mind you my dress was "ready" last week.. first thing I see right in the center a 1.5" string hanging straight off the dress with a bead on it. I pointed it out and he goes to PULL it off!!! I stopped him and he took it back to his wife.. I was hoping to be in and out of there in 5-10 minutes because I had someone to be.... 20 minutes later he brings back the dress and says she fixed it and also fixed the hook on the back which was loose.. That's the only thing she had to do besides clean it since the last time I saw her.. I'm assuming that means she didn't move the hook until then.
I'm in a hurry at this point and ask him how much.. he goes back to get her. She comes up and asks what happened to me last week and starts to chuckle about their joke. Again I remind her that she was suppose to call me when it was ready and she's like "oh no I said Monday or Tuesday".. funny my bridesmaids who were with me remember the conversation same as I do.
I was quoted $100 when I brought it in after we discussed what was needed... she comes up with the bill... $215!!!! I told her that wasn't correct and she quoted me $100 plus $30 if she had to take in the dress and reapply beads. (She didn't have to reapply any beads, just move the hook). The bill states $150 for the hem and $65 for spot cleaning.. She never told me there was an additional charge for the cleaning. What did she think I wanted to wear a wrinkled dress She made the excuse that there were 4 layers to hem and one was tougher than she thought. I was furious.. there were 4 layers when I brought the dress in at the beginning of September.
I'm not saying $215 is outragous, but it's certainly not what she quoted me at no time did she call or inform me that there were going to be additional charges.
She could tell I was pissed when I told her to just charge my card and that I didn't want to argue because I was late. ( I was there for half an hour.) I also told her I couldn't recommend her to anyone else and that I wasn't happy. She just kept saying that everyone would charge me the same.
She informed me she took $15 off the bill.. gee thanks!!! I told her I understand things cost money, but that she never told me.. you want to know what her answer was? I NEVER ASKED!!!! She she's so lucky I didn't jump across the counter and strangle her..
I told her if I took my car in and they gave me an estimate, if it was going to cost more they wouldn't do the work, they would call to make sure it was ok.
Seriously, I could have been on BRIDEZILLA.. I was waiting for the camera crew to pop out. My blood pressure was so high. I just needed to leave.
I was fine once I left, but every time I think about it, I get so pissed..
Am I being too emotional? I HATE bad customer service.
Posted 19 October 2007 - 03:28 PM
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Posted 19 October 2007 - 04:04 PM
That totally sucks. Who says "you never asked" in response to "you never told me?" Weak. Very weak. Were you suppose to whip out your crystal ball and predict you were going to be overcharged by her? I would seriously write them a letter. That way you don't have to freak out, and you can take time to do it whenever you have a free moment and still express your frustration. If they want to keep good business, then they might consider responding to you.
Posted 19 October 2007 - 04:13 PM
Posted 19 October 2007 - 04:23 PM
She better hope that you don't decide to reveal her name...
Posted 19 October 2007 - 04:48 PM
she's a local vendor so it's not like it affects any of the brides on here, but definately could affect local brides. If I wanted to be screwed on alterations, I could have taken my dress to a shop in my town and known how much it would cost up front, not drivin 30 minutes out of my way! She came recommended not by someone who used her but by a co-worker who knew people that would drive their clothes to the lady because she did a good job.
Like I said, I don't think I paid crazy amount for the hemming and hook for bustle but wish I would have known up front. There was another place I was going to check out but for $100 I thought why bother.
Posted 20 October 2007 - 12:39 PM
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