I'm just returning from the Grand and the wedding was amazing! Janielle and Syrecka are both absolutely wonderful. They have everything under control! We scanned and emailed our notarized documents to them about 1-2 months prior to the wedding and even sent a few last minute details via email to them while at the resort and despite some of my last minute additions, everything turned out perfectly.
We got married in the dome and it provided excelled acoustics for the ceremony. Our officiant was wonderful and he kept the mood light while still making sure the importance of our union was recognized. Janielle came and picked up my wedding dress and the grooms suit three days prior to the wedding and also worked with the butler staff to ensure that all of the wedding parties dresses/suits were pressed in time for the event. Janielle also picked up the decorations for the ceremony and reception the night before and made sure they were set up exactly as we asked.
My husband celebrated his birthday while we were there and she arranged for a semi-private dinner at the Japanese restaurant for our friends and family and even came in with a cake and balloons for his special day. The rehearsal dinner was also planned to perfection and Janielle and Syrecka assisted in the Meet and Greet prior to that event and made sure that everyone was escorted to the Surf and Turf for dinner.
There is a new process in place where the Public Relations Manager for Iberostar will be filtering all emails/correspondence for all three resorts and the Wedding Coordinators will not have direct contact until 45 days prior to the wedding. I'm glad I was able to meet and correspond with Janielle and Syrecka prior to my wedding because it only helped to establish the close relationship that we now share. Brides, please be sweet to these ladies and rest assured that they have your best interests at heart. Aside from saying "I DO", having my wedding at this resort and working with these ladies was the best decision I've ever made. Feel free to ask questions and I'll be more than happy to answer them all.
Happy Planning and Best Wishes!