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TopBridalDresses.com Beware

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#1 Aistule

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    Posted 28 March 2011 - 12:43 PM


    I just had a HORRIBLE experience buying from www.topbridaldresses.com and wanted to share my experience with you all.  I've looked at some other posts that talked about this site and others like it, but wanted to make sure I refresh this in 2011 (most of the posts were from 2008-2010).  If you think this site has changed since-don't be fooled.


    I ordered my dress and it arrived within a month, and I thought to myself: “Great!” That is until I opened the package.  The wedding dress I was sent looked nothing like the original, which I tried on at the store.  The fit was off and on top of it—it was embroidered in black! It looked like a high-school project, maybe worse!!!  The customer service said that they would discount the dress if I wanted to find a place in the US who could fix it, but to get it right would’ve cost me the price of the original dress.  I insisted on the full refund.  They requested that I send the dress back, which I did and it cost over $50 via USPS (Fedex and UPS charged over $150!) They got the dress, sent me an email and said that they agreed the dress wasn’t right.  They “ensured” me that the person who made the dress would be held accountable and offered to re-make the dress.  After seeing version 1 of the dress, I continued to insist on a full refund—with only 5 months before the wedding, I needed to order the dress ASAP from an authorized dealer (I used www.bestbridalprices.com which I’ve used before for bridesmaids dresses and was very happy about. They are located in IL).  They told me they could only offer me 50% refund because that is their return policy.  I insisted that I’m not returning the dress “just because” but because it is not the right dress.  They wouldn’t budge.  I haven’t received the refund yet, but when this is all over I will have lost over $150.  In my opinion—not worth the headache.  If I ordered from the store I ended up ordering from, I would’ve only saved about two hundred dollars, and with my little experiment I ended up losing just about the same amount.  Send me a message if you want to see the pictures or if you have questions.  Good luck!

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