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Amanda I agree 100%! Everything was perfect and I definitely stressed myself out worrying about every last detail. And on the day of the wedding, I didn't even notice the small details. Was busy having so much fun and so weren't my guests!

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Hi Eveyone. I am having a horrible experience planning my wedding at this hotel. Well it was basically pulling teeth to get my coordinator to respond to me, and offer me my options. Then one week before our decisions are due, I find out she isn't with the company anymore (mind you I had already been awaiting a response for a week and a half). So the supervisor Fabio has taken over my account. I have sent him about 7 or 8 emails, and three phone calls in the past three weeks, and no response. All he keeps saying is he will get back to me within 24 hours. I just called today requesting to speak with upper management and they won't patch me through. I am expected to pay in full in less than one month but decisions cannot be made without responses to my questions. My wedding is the first week of December and this lack of communication is completely unacceptable. Do any of you have an email or phone number of a wedding coordinator manager, or anyone that you think could help me with this?? Sorry for the venting, they have just pushed this bride to her limit. :( thanks. tracey lynn

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Hi Tracey,
 
I'm so sorry to hear about your frustrations. Take a deep breath!! You still have plenty of time to get all the details planned, and final payment made. I don't think we made our final payment until a couple of weeks before our wedding - it just took that long to finish up the details. And we made some changes once we got onsite too. The length of time for responses in the planning stages can be very frustrating, and I think most of us freaked out a bit (ok, I know I freaked out about the time lags). As the wedding got closer, the responses were faster, and everything was taken care of. I freaked and stressed myself out for nothing. 
 
Do you have a TA who can reach out to the resort directly to prompt Lomas to reach out to you? Have you tried connecting via online chat with Lomas to get some answers? 
 
Quote:
Originally Posted by tracey lynn View Post
 

Hi Eveyone. I am having a horrible experience planning my wedding at this hotel. Well it was basically pulling teeth to get my coordinator to respond to me, and offer me my options. Then one week before our decisions are due, I find out she isn't with the company anymore (mind you I had already been awaiting a response for a week and a half). So the supervisor Fabio has taken over my account. I have sent him about 7 or 8 emails, and three phone calls in the past three weeks, and no response. All he keeps saying is he will get back to me within 24 hours. I just called today requesting to speak with upper management and they won't patch me through. I am expected to pay in full in less than one month but decisions cannot be made without responses to my questions. My wedding is the first week of December and this lack of communication is completely unacceptable. Do any of you have an email or phone number of a wedding coordinator manager, or anyone that you think could help me with this?? Sorry for the venting, they have just pushed this bride to her limit. :( thanks. tracey lynn

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thank you for your response. I finally was able to get a hold of a coordinator and had them answer my questions and figure out what was going on. Nice to know though that I am not the only one with lagged response time. I appreciate your suggestions :)

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I have a question for my fellow brides in regards to travelling with favors. We will be bringing many things to the wedding: maracas, bubble guns, votives and glass holders, welcome bags, kooozies, I think that sums it up. I know some brides have brought items with them such as these, did you have any troubles getting them on the plane and through customs? Was it recommended that you ship them instead? My concern is if they think the guns are an issue, and may think I'm smuggling something inside the maracas, and things of those sorts. thanks in advance! 

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