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The Hard Rock Punta Cana


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#371 Vane23

Vane23
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  • 68 posts

    Posted 07 March 2012 - 08:20 AM

    I'm confused, being that the Hard Rock is no longer with Palace Resorts, is all the information that we are getting from Renee & Maylen (our WC's from Miami) not accurate. It's so annoying that they don't even email you right away, they wait sometimes weeks to do so.  Should I just wait and speak to someone directly from the hotel? This all seems so absurd to me.



    #372 Tatiana

    Tatiana
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    • 95 posts

      Posted 07 March 2012 - 08:27 AM

      Vane I recomend you talk directly to those girls I talked, the email is in my last post. Since you can write them in spanish!

      #373 Vane23

      Vane23
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      • 68 posts

        Posted 07 March 2012 - 08:32 AM


        Thanks Tatiana!

         

        I'm going to try that and see how it goes :)

        Originally Posted by Tatiana 

        Vane I recomend you talk directly to those girls I talked, the email is in my last post. Since you can write them in spanish!


         



        #374 r and k 2012

        r and k 2012
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        • 26 posts

          Posted 07 March 2012 - 08:54 AM

          Hello,


          Best way to secure is through a travel agent, get them to contact the wedding department directly do not email.

           

           

          Originally Posted by kellykellz 

          Hi Ladies

          Not sure if my last post went through?? I am new to this forum. I placed a wedding proposal through the Hard Rock Punta Cana website and I have not heard back from anyone. How did you secure your date and get a contract? Was there a certain person you contacted? Do you recommend I use a travel agent to secure my date? Any help or advice on how to secure a date would be fabulous! Thanks in advance. 

           

          Kelly:-) 



           



          #375 r and k 2012

          r and k 2012
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          • 26 posts

            Posted 07 March 2012 - 08:57 AM

            Hello Sunlover,

             

            I agree I think it is crazy that you have to pay $6.00 for extra chairs (I have to pay $180.00 for an extra 35 chairs) when I paid for the diamond collection which is $2,300.00 and they can't give me chairs for my ceremony, I have never hear of that.

            Originally Posted by sunlover 

            I have to agree with all you frustrated BRIDES!!! I am getting married there in 4 weeks (YES, 4 weeks). We still don't have everything "approved", and there are extra costs for everything. We even have to pay to have extra chairs on the beach for our ceremony (we have to pay for 40 extra chairs as we have 70 guests & they only cover 30 chairs- WTF???). Yes, we did sign our contract over a year ago & our proposal is wrong every time I receive it. It is so frustrating!!! I have a telephone meeting this week & I am about to EXPLODE!!!

            The worst part is that I have been a part of multiple destination weddings in the past & NONE of them had any problems or confusion planning their wedding. This has been a NIGHTMARE!!

            My only hope (prayer) is that it "all works out in the end". At least that's what they keep telling me.



             



            #376 Deemore

            Deemore
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            • 32 posts

              Posted 07 March 2012 - 09:20 AM

              Hey Tatiana,

               

              Do the 2 wedding planners that you listed only speak Spanish? Cause I would like to contact them to ask some questions that Renee is taking forever to answer. Hearing all the complaints about her is making me nervous and I'm starting to think that maybe I shouldn't have my wedding at the HRH.

               

               



              #377 kellykellz

              kellykellz
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              • 83 posts

                Posted 07 March 2012 - 09:47 AM


                I feel the same way. Hearing all the posts about the crappy wedding planners is making me nervous as well. Does anybody have a recent review of their wedding at the HRH?
                 

                Originally Posted by Deemore 

                Hey Tatiana,

                 

                Do the 2 wedding planners that you listed only speak Spanish? Cause I would like to contact them to ask some questions that Renee is taking forever to answer. Hearing all the complaints about her is making me nervous and I'm starting to think that maybe I shouldn't have my wedding at the HRH.

                 

                 



                 



                #378 Deemore

                Deemore
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                • 32 posts

                  Posted 07 March 2012 - 09:55 AM

                  Hey Kellykellz

                   

                  This one bride (a few post back) said that her wedding is 4 weeks away and that she still didn't have everything finalized. I really don't like the sound of that!



                  #379 erica12

                  erica12
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                  • 61 posts

                    Posted 07 March 2012 - 11:55 AM

                    I am feeling really torn about to continue with Hard Rock.... I absolutely loved the resort and it is a great location for the group im taking. But the poor communication is making me so nervous. I wanted to do a destination wedding because I didnt want to be stressed about the planning process but hearing all these reviews is unsettling. I did have my first phone call with Renee and it seemed to go well with the planning but Im not sure how it will be. I agree it would be helpful to hear from brides who have had their wedding and hear their feedback!



                    #380 Deemore

                    Deemore
                    • Newbie
                    • 32 posts

                      Posted 07 March 2012 - 12:04 PM


                      Hey Eric,

                       

                      How long after you got your date confirmation did you have your first phone call with Renee?

                       

                      I agree with you, that's the same reason I decided to go with the destination wedding cause I didnt want to be stressed. I did speak to Nancy who is the on site WC and she said I could call her anytime with questions cause she knows it's hard to get in touch with Renee. That made me fill a little bit better but I'm still torn.

                      Originally Posted by erica12 

                      I am feeling really torn about to continue with Hard Rock.... I absolutely loved the resort and it is a great location for the group im taking. But the poor communication is making me so nervous. I wanted to do a destination wedding because I didnt want to be stressed about the planning process but hearing all these reviews is unsettling. I did have my first phone call with Renee and it seemed to go well with the planning but Im not sure how it will be. I agree it would be helpful to hear from brides who have had their wedding and hear their feedback!



                       






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