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Palace Resorts - anyone heard of company issues?


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#1 CristiandJamie

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    Posted 02 March 2010 - 03:32 PM

    Hello Everyone,

    I just wanted to see if anyone heard of Palace resorts having financial issues We are getting married at the Aventura Spa Palace in June and have been booked for a while (since Oct).

    We went through Destination Weddings.com and they are no longer on their platform and my agent gave me a scare yesterday... it's to late to change so just wanted to see if anyone else has heard anything

    I did a research online and found out that Wyndham is joing a few of the Palace resorts but they will still be owned and operated by Palace Resorts.

    here is the source:

    Wyndham Worldwide: News Releases – Wyndham Hotel Group
    Cristi & Jamie
    http://img.weddingco...er/7nhul9k2.png32 guests including Bride and Groom... and counting

    #2 Janelley100

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      Posted 03 March 2010 - 04:06 PM

      I too saw that article and wondered. However, I haven't heard anything since that article came out. For what it's worth....and as you probably saw on the dw.com thread....I originally booked through dw.com because of the supposed "relationship" they had with Moon Palace. They even had them listed as on of the top 5 partner hotels. However, shortly after I booked I noticed that all Palace Resorts were removed from their website and that is when my TA at the time spoke briefly with me about possibly changing to one of the Azul resorts. I didn't want to change and the Azul resorts were way out of my price range....so i stayed with MP and never heard another word about it again. Until I changed TA's all together.

      My point being...I don't know if Palace Resorts is in trouble or not. I imagine they are struggling just like every other resort out there. However, with that said, I personally think that dw.com will do anything to get you to one of the partner resorts they work with. This is purely my opinion.

      If anyone else knows anything I too would love to hear. :)

      #3 CristiandJamie

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        Posted 03 March 2010 - 08:44 PM

        Quote:
        Originally Posted by Janelley100
        I too saw that article and wondered. However, I haven't heard anything since that article came out. For what it's worth....and as you probably saw on the dw.com thread....I originally booked through dw.com because of the supposed "relationship" they had with Moon Palace. They even had them listed as on of the top 5 partner hotels. However, shortly after I booked I noticed that all Palace Resorts were removed from their website and that is when my TA at the time spoke briefly with me about possibly changing to one of the Azul resorts. I didn't want to change and the Azul resorts were way out of my price range....so i stayed with MP and never heard another word about it again. Until I changed TA's all together.

        My point being...I don't know if Palace Resorts is in trouble or not. I imagine they are struggling just like every other resort out there. However, with that said, I personally think that dw.com will do anything to get you to one of the partner resorts they work with. This is purely my opinion.

        If anyone else knows anything I too would love to hear. :)
        Thank you and I think you are right about dw.com. They originally wanted me to book through EL Dorado Royale but it was a little to pricey for my liking and didnt get as much for the amount you are paying. Also I have stayed at Cozumel Palace before and they were great. Also heard nothing but good things about the other Palace resorts so I think we should be good to go.

        Since I'm too far into the process with dw.com I'm going to stick with them. They are not bad but it could be better... Today they informed me on the reason why they dropped Palace resorts from the platform and below is the email response from DW.com:

        I spoke with our Vendor Relations Coordinator in further detail to see what
        the current status is with the Palace Resorts. Unfortunately, it seems as
        though they have not been following through with providing excurisions and
        amenities for some clients. We have had gone back several times to the
        upper management at the resorts and they are not willing to provide us with
        additional information or provide a resolution to some of the problems that
        have occurred in the recent months. Because of this, we are currently not
        recommending their resorts as we are still waiting to resolve these issues.

        Of course, this recommendation was for all of the Palace resorts and does
        not necessarily mean the problems have been occuring directly at the
        Adventura Spa Palace. There should be no problem with your group agreement.
        However, I would highly recommend to your guests that they all book through
        Martine and DestinationWeddings.com because we can assist you and your
        guests should you encounter any type of issues when you're at the resort or
        if your experience there is not satisfactory.

        I would also recommend that you confirm any amenities you are to receive
        with the wedding coordinator and that the coordinator provides you with
        written confirmation. I would suggest that you print out a copy of your
        emails with the wedding coordinator and bring this documentation with you to
        the resort just for your protection.

        I spoke with Martine today and she informed me that you and her discussed
        everything again last evening. I hope this helps to reassure you and please
        do not hesitate to contact us with any other concerns! We are here to
        ensure the process goes as smooth as possible for you and your guests.

        Sincerely,

        Emily

        Cristi & Jamie
        http://img.weddingco...er/7nhul9k2.png32 guests including Bride and Groom... and counting

        #4 Janelley100

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          Posted 03 March 2010 - 08:54 PM

          Thank you for sharing the information. I agree with you that more than likely all will be fine. No matter what resort you pick, you have to stand your ground and always keep proof of your conversations. I'm one that believes the old saying..."You'll catch more bees with honey than vinegar"....and I think as long as you have a confirmation and present it in a respectful manner....all should be honored. Of course, I'm not used to getting my way very often either! LOL

          Take care and again, thanks for sharing!

          PS - Are you in Denver?

          #5 CristiandJamie

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            Posted 04 March 2010 - 12:25 AM

            I agree with you! I think as long I you are nice to your onsite coordinator and give them a great tip for helping with the planning that will go a long way (at least I hope!).

            Yes, I'm in Denver and just noticed you are too! We are in Aurora and have been here for 4 years now. My fiancee is from OH and I'm originally from TX so that is why we decided on a destination wedding. Denver brought us together and we are both very happy here and dont plan on going anywhere else!

            Are you a native to Denver? I know there are a lot of transplants like myself...
            Cristi & Jamie
            http://img.weddingco...er/7nhul9k2.png32 guests including Bride and Groom... and counting

            #6 skadow

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              Posted 16 March 2010 - 05:36 PM

              I am getting married at ASP in Feb 11. You just gave me a heartattack. I just gave them like 4g's yesturday....I guess I rather hear that they are just slacking on fullfillment then going bankrupt.

              #7 Janelley100

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                Posted 17 March 2010 - 08:42 AM

                Cristi,

                Yes, I am a native. Born in Denver, raised in Durango (where all the snow is!) and have been back in Denver for the past 14 years. We live in Arvada....but I used to live out in Green Valley Ranch (close to you).

                :) Always funny to find other Denverites on here!!!

                #8 sgray

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                  Posted 17 March 2010 - 09:01 AM

                  I initially chose MP back in January...selected a wedding date and time and was ready to go! When I tried to do my group booking, my travel agent was told there were no rooms available. She couldn't imagine how a resort that size could be booked that far in advance. I already had 30 guests booked on a flight so I had to change resorts. That is how we ended up at ACP. I too read about some of the resorts being bought by Wyndham. I am going to do some more research to see what I can find...

                  #9 echraide

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                    Posted 16 November 2010 - 12:03 PM

                    for those of you currently booked with Palace Resorts, have thing been going well in your dealings with them? I'm looking at a June 2012 wedding and we were going to book on our resort viewing in March. I'm concerned about anything happening since we are booking so far in advance



                    #10 sgray

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                      Posted 16 November 2010 - 12:20 PM

                      Hi There! 

                      Other than the issue I posted above, I haven't experienced any issues. My wedding is two weeks away at the Aventura Cove/Spa Palace. Good luck with your planning! Let me know if you have any questions.
                       

                      Originally Posted by echraide 

                      for those of you currently booked with Palace Resorts, have thing been going well in your dealings with them? I'm looking at a June 2012 wedding and we were going to book on our resort viewing in March. I'm concerned about anything happening since we are booking so far in advance








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