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rach220

ASP WC Correspondence

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January 8, I asked about our photographer taking the free transfer from ASP to MP (we split our photographer with another bride getting married there) and got a response the same day (although it wasn't the response I wanted):

 

HI Rachel ,

 

 

 

You have to chek with the person that help you to make the hotel reservations , he cannot take the shuttle that we have because they will not take him with luggage. So just ask if the transfers are included .

 

 

 

Trough how are you making the hotel reservations ??

 

 

 

Thanks & regards

 

Yazmin

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More questions sent on January 9, answered on the 14th:

 

Hi Yazmin,

 

Thank you so much for responding so quickly! It is very helpful to have these answers for planning...especially since I am so far away...[YAZMIN] wink.gif

-I attached the document that Claudia sent me of pictures of places for the private cocktail and reception areas. We really like the first one of the cocktail reception areas...I think you said that was the Pandero Terrace. Is it near the ocean at all and how close is it to the pools?[YAZMIN] very close to the ocean , and also close to the pools , but not very close , please see a new picture of the pandero, this suffer a modification a few days ago, i have You said it was on the family side too...that is great news. We are going to have one child (my flower girl) so I am hoping for locations I like that are on the family side. We actually love this terrace so much we wanted to do our ceremony there too but you had said I have to get married in the gazebos...just wanted to double check to make sure an exception can't be made?[YAZMIN] how many guest you will have attending ?? this pandero terrace is only used for private events like cocktail partys , not for ceremonys , but im checking if we can made an exception

-It would be really helpful if you had a map that shows the locations of restaurants and buildings on the resort...but if not, that is ok. [YAZMIN] no , i dont have one sad.gif

-We are only expecting about 20 guests...[YAZMIN] ok which is why we wanted a smaller area so it doesn't feel so empty.[YAZMIN] the gazebos are open areas , so will not look empty

-I was looking at your website, and the mailing address says Tulum, but I thought you were located in Puerto Aventuras...can you verify what town you are actually located in so I can put it correctly on my invitations?[YAZMIN] this just change like a moth ago, now we are part of Tulum , also Puerto aventuras is part of tulum , we are located by Puerto Aventuras , in Tulum . :)

 

I am sure I will have more questions as I think of them...thank you for being so helpful.

 

Rachel

 

 

 

***So I know it was 5 days for a response, but factor in the weekend and the fact that I didn't expect to hear from her until 3 months before and I thought it was pretty quick!

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On January 15, I asked for a new picture of the Pandero Terrace, and she sent me it the next day...for some reason I can't find it on my computer right now though...

 

We booked the Pandero Terrace for our reception and asked some more questions on the 19th...she replied on the 21st:

 

HI Rachel ,

 

i have that terace reserve for you already :) , the dinner takes usually like 2 hours , nas yes this can be decorated with paper lanterns, let me verify a price for this and i let you know .

 

the cocktail hour price depends on the number of guest you have if you are between 10 and 20 the price is $400 usd

from 20 to 30 $600

from 31 to 40 $800

from 41 to 51 $1000.

 

this is for the first hour and then $60 usd per extra hour per every 10 guest .

 

thanks & regards

Yazmin

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I emailed her on Feb 23 asking if there was a cost for them to hang paper lanterns that we brought and she said replied on the 25th:

 

No , we can help you with that , just bring them and give to the when we meet for details.

 

 

 

Regards

 

Yazmin

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We asked on March 1 if we could have desserts served at our reception instead of appetizers since it was after dinner and she replied on the 3rd:

 

Hi Rachel

 

yes , we can do that , petit fours, cofee , te and open bar, instead of appetizers.

 

regards

Yazmin

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On March 12, I asked her what time I should book my hair and makeup appointments for (although I didn't end up doing it until I got to the resort), and she replied the same day:

 

Hi Rachel

 

 

 

The Hair style take 1 hour and half, the make up one hour , if you will take both services make your reservations to be finish by 4pm, to have 45 minutes to go back to your room and put your dress on, then you will have the perfect time to get ready but also you will not wait to long to start with the wedding so I will say

 

 

 

Hair style 1:30pm

 

Make up 3:00pm

 

If you think you will need more time to get ready then just move the tims half hour back .

Kindest regards

 

Yazmin

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April 4, I asked Yazmin what time the guests using day passes could stay until. She replied on April 9th:

 

Hi Rachel,

 

The price for the day passes is $84 usd per person , and they can arrive at 9am and stay untill 10pm .

 

Thanks and regards

 

Yazmin

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I asked on March 28 about purchasing a bouquet with peonies and orchids...she didn't get back to me with the price until April 22, but had emailed in between to tell me she was waiting for an answer from the florist.

 

Hi Rachel,

 

We will not have peonis for that days , but the quote me the same bouquet I send you with white liciathus and orquids , or white hidrangeas and orchids , in $250 usd , please let me know wjat do you think

 

Kindest regards

 

Yazmin

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May 1 I asked about nearby beaches (some of our guests were upset about the no beach thing and wanted to include info in our welcome books). She replied on the 7th:

 

Hi Rachel ,

 

The closest one is Playa del carmen , its 20 minutes from here and we also have an other palace resorts there its call playacar palace , they sometimes have beach area and sometimes not, but by this hotel there is a beach area , and its very close to the hotel (playacar) .

 

Thanks and regards

 

Yazmin

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More questions, sent on May 18, reply received same day:

 

Great...so if we took the shuttle to Playacar Palace for the day, we could walk to the nearby beach?[YAZMIN] yes How far is 5th avenue from that resort?[YAZMIN] one minute , its by the hotel I heard they have great shopping there...[YAZMIN] yes , that’s thru

 

Also, unfortunately we need to cut our cocktail hour back down to one hour due to finances. So it would now be only 8-9PM if that's ok. [YAZMIN] its ok Is there power on the Pandero Terrace?[YAZMIN] yes We may bring our own small speaker for music through our IPOD and want to make sure we can plug it in.[YAZMIN] yes , you can

 

Can you tell me a little bit about Mundaca Restaurant? I was wondering if there was an outside area that we could be seated in or if we would be indoors for the wedding dinner. There are 20 in our party.[YAZMIN] yes, they have a nice terrace by the ocen where we can set your table , its an steak house , served dinner , and is in front to the ocean .

 

Also, we want to have dinner the night before the wedding as a group. I know we can only make one reservation as part of our package. Would we be able to get a table at a different restaurant all together the night before as well? [YAZMIN] we can make reservations for the day of the wedding , but let me check what we can do .

 

Thanks,

Rachel

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