Palace Resort Wedding Group Contract Issue

TinaM2b · August 19, 2009

I am going to post this a couple places. Did any of you prior Palace brides have any problems with the items promised in your group contract?

Our contract read if we had 20 rooms times 3 nights OR 60 room nights, the hotel agrees to provide a complimentary private function (our reception) plus 4 complimentary nights.

It also read if we had 25 rooms times 3 nights or 75 room nights and the hotel agrees to provide unlimited private functions plus 7 complimentary nights.

We had 62 room nights and are having a problem getting the refund for the complimentary nights. They did give us our private function the day of the wedding but now Palace is telling us if they comp our rooms we no longer have the 60 nights.

Did anyone else have this problem? The contract our TA provided us seems to be pretty clear on this. She is currently trying to get to the bottom of this issue too.

cici82 · August 27, 2009

Hi There!

I am actually considering a wedding at Playacar Palace and one of the reasons I am pretty much sold on it is because of the incentives Palace Resorts offer. Has this issue been resolved?? I am curious, did your 62 room night total include your stay as well? If so, I dont think you are allowed to include the bride and grooms stay - just the guests... Sorry, just trying to make sense of it... either way, it can be very misleading if that is never stated anywhere in the contract. Please keep me posted... I am sorry to hear you are going through this...

TinaM2b · August 28, 2009

Cici,

My TA is still working on it. The last I heard, she got to the right department and it was being resolved. Our contract was written so our rooms nights (11 of them) were included in the count. Another bride from MP had a similar problem and she said she just had to get to the correct department before it was resolved.

The Palace resorts are great! If something were to happen and us not get these 4 nights refunded, I would still do it again. All the other incentives (tours, spa, free wedding items) still make it an outstanding deal. Just our free reception and free cocktail hour with the number of rooms booked probably saved us several $K.

I will keep this thread updated with the final outcome.

TinaM2b · August 28, 2009

Cici, I don't know what stage you are in doing your contract but something that has come up with a few Moon Palace brides is different contract wording.

Make sure you get a TA that will write your contract for number of rooms time 3 nights or number of room nights. With 20 rooms times 3 you get the free upgraded event. With 25 rooms times 3 you get unlimited free functions. My TA had it with number or rooms (i.e. 20 times 3 nights) or number of paid nights (60 nights). Our total rooms ended up dropping under 20 but because it was worded for room nights too, we got our free stuff for the wedding (of course, we are still working on the free nights but we got the other stuff).

cici82 · August 31, 2009

OK! I am actually not using a travel agent and going directly through the resort but I will make sure the contract is written up the way you suggested. I am so happy you still recommend them regardless of this issue -- that makes me feel a little better I am going to Playacar Palace a week from Thursday for a site inspection, so if all goes as planned and I love it I'm going to book it. PLEASE let me know once the issue has been resolved - I am keeping my fingers crossed for you!!