We travel to Mexico and/or overseas 2 or 3 times a year, and although TripAdvisor can be a very handy tool, we have learned to take everything with a grain of salt. We've often wondered, like how can 50 people in a row rank their experience super great and one guy pops on and rips the whole thing to shreds?!? That's a guy we've decided we don't ever want to be travelling with! ; )
We were at the GS Jan of 2010 and splurged in Jan of 2011 up to Dreams Tulum...yes, there were things that were better about that resort, but HANDS DOWN, there were MANY things about the GS that we preferred over DT, which is why we're heading back there in one month to get married! I am nervous about my FI's aunt who is super picky about EVERYTHING...but I know it wouldn't matter where in the world we took her, we'd find out after the fact about this and that she wasn't happy with. We are really trying to impress upon our guests that if they are not happy with something, let the front desk or concierge for the building know...I'd be super upset if they weren't happy with something and I found out about it a month after the fact that they didn't talk to anyone. Things go wrong in the FINEST of hotels and at the BEST of resorts...
Originally Posted by janette34
It has been a few years since I was there but when I was the service was great, the food was good - nothing great, nothing horrible. The beach is beautiful and I loved the ice cream shop. We are going back in April to get married and have travelled to the Riviera area about 7 or 8 times we choose the Grand Sirenis b/c of the private palapa and the price we were able to get. I have been reading the reviews on TripAdvisor and they are making me nervous too!