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jamisoncollette

AAA vent

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I went to AAA today to see if they had any info on PR & Vieques. The ladies were so rude, tossed a hotel brochure with all of two pages on PR at me and got on the phones completely ignoring me. I was so angry because there used to be a wonderful woman there and now she's gone. I planned my trip to Disney through them, and now with a DW and Honeymoon in the works you'd think they'd be more interested. I've had a thing with bad customer service lately. Maybe I'll write a letter...

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Ewww, I hate bad service like that. Write a letter to corporate, it won't hurt and if you choose to use AAA again they may even throw a discount or special offer at you. Say how you've been pleased before, recommended them, etc. and now you now you have reservations about using them in the future (pardon the pun...lol). Good luck!

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I would totally write a letter - you would be amazed at the results you get! My mom wrote a letter once to a company that she got brown bags from (there was holes in all of them) and they sent her 12 CASES of bags! It wouldn't hurt and usually companies don't want to have there employees give bad customer service!

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Quote:
Originally Posted by Betsy View Post
I would totally write a letter - you would be amazed at the results you get! My mom wrote a letter once to a company that she got brown bags from (there was holes in all of them) and they sent her 12 CASES of bags! It wouldn't hurt and usually companies don't want to have there employees give bad customer service!
Wow, that's cool (and a lot of bags)! Sometimes it pays to complain. My dad once stayed at a Hilton and wasn't thrilled so he wrote corporate not expecting anything, and they sent him a 3 night stay free at any Hilton worldwide. So definitely try :)

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