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cheaptotes.com disappointment


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#21 clamarca

clamarca
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  • 3 posts

    Posted 13 August 2013 - 06:03 AM

    I too had a bad experience with this company! Yes, they may be the cheapest company out there, but there is a reason! First of all, the bags are pretty much the lowest quality I have ever seen. Just a step above a paper bag and they look like they will fall apart any second. I had ordered these to use as our welcome bags for our guests and had a certain design that I wanted printed on them (which wasn't that elaborate). Wow! What a disappointment! First of all, the price QUICKLY goes up with any additional color that is in your design (I only had two). Secondly, I was sent a proof of what the bags would like with my design printed on them. It was pretty close to my design, but I had some concerns and they assured my they would change them and meet my needs. Had they said this wasn't possible, I NEVER would've placed my order with them.

     

    Now to the delivery....extreme dissapointment. There were at least 4 things on the bag that were wrong and did not match my design or description. Not to mention, I couldn't believe how truly "cheap" these bags look and feel...guess that explains their title! I emailed the person that I was working on the design with (the one who assured me they were able to meet my design needs) and it took a good week to get back to me! On the front end of the project (when they were trying to get my money) they were fairly quick with the responses and eager to get the project done. Yet as soon as I needed an issue resolved, it literally took forever to get any sort of response (we went back and forth several times). And I had to send 2-3 emails for every 1 that would get responded to in order for someone to get back to me. To no surprise at this point, the response was a big fat, "NO" on any money back or reprinting my bags. And I am now in a position of having to order these bags again from another company. 

     

    Long story short....DO NOT ORDER FROM THIS COMPANY!!! Unless you want your guests to feel like they are getting a very cheap bag, that they will most likely throw away. They have HORRIBLE customer service and no product garauntee. They may be the cheapest, but they are absolutely not worth a single penny.



    #22 forevertogether

    forevertogether
    • Jr. Member
    • 317 posts
    • Wedding Date:January 7, 2015
    • Wedding Location:Gran Porto Real--Playa del Carmen

    Posted 31 March 2014 - 10:08 AM

    Oh gosh!! There is a HUGE difference in the pic and what you truly got! I'm sorry, that is terrible!!!

    Hi everyone.

    I know some of you have been looking at the cheaptotes.com "teacher tote" bags, but never heard whether anyone actually bought or received them. I finally took the plunge and bought 30 of them in the "light blue."

    The good: they seem relatively sturdy, and mostly as *described*

    HOWEVER...

    The bad: They are not as *pictured*. The cheaptotes.com site uses this image:

    bb041.jpg

    You can tell by looking at the pic that the cotton is quite thick (especially the straps), and the shape of the bags is slightly wider at the top for easy access. I even did quite a bit of searching that referenced that picture, to see what other sites were charging for what appeared to be the same bag. turns out, they were charging more because it IS a different bag.

    This is what came in the mail a few days ago:

    totebag.jpg

    Not only is the color off (forgivable, given different computer monitors, camera lenses, etc.), but the shape is wrong (it's MUCH taller than pictured), the straps are different (shorter and thinner), and it looks as if they just added colored straps to their regular "canvas" tote but with colored straps...what I was trying NOT to buy in the first place. rant.gif

    I'm going to call customer service on Monday to ask for a full refund upon return (their site claims they charge a 25% restocking fee), but a) wanted to let anyone who was thinking about this particular bag know what to expect, and B) to report on their customer service upon reaching them.

    Do you think I'm overreacting? They just feel so much cheaper than I was hoping for. Got what I paid for, I guess!

    (Of course, if someone does like the way they look, I'd be happy to re-sell them! cheesy.gif )






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